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Known Participant
April 3, 2021

P: crashes upon first access to Map module after Import

  • April 3, 2021
  • 19 replies
  • 872 views

LrC 10.2, macOS Big Sur 11.2.3 on iMac Pro w/ 64 GB memory and Radeon Pro Vega 64 16 GB.

 

After Import, and only after Import, access to the Map module, either via the pin on an image or directly to the tab, results in LrC instantly blowing out and presenting Adobe and Apple crash report dialogs. After recommendation of another Adobe forum's administrator to reset preferences and reboot, problem still exists.

 

Many crash reports submitted and should be available for analysis.

This topic has been closed for replies.

19 replies

Rikk Flohr_Photography
Community Manager
June 9, 2021

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information. 

I checked your crash bucket and this thread will be the correct one to follow for a fix. 

Rikk Flohr: Adobe Photography Org
Participating Frequently
June 9, 2021

When shifting module to Map og Web, LR Classical, running on iMac, crashes. After restart you change module. Has been a problem for some months now.

johnrellis
Legend
April 13, 2021

Good. Adobe employee Rikk Flohr indicates that crash logs have been identified and attached to this bug report.

Inspiring
April 13, 2021

I did, as reported elsewhere, get a 'fix' from Adobe, which worked perfectly the first time, but every one subsequent to that the problem happened again every time, even on newly created catalogues. All crash logs have been submitted to Adobe for investigation.

Rikk Flohr_Photography
Community Manager
April 8, 2021

This crash is a known issue and the team has a bug logged for it. 

Rikk Flohr: Adobe Photography Org
johnrellis
Legend
April 8, 2021
johnrellis
Legend
April 8, 2021

This sounds very similar to another report about LR crashing after the first access to the Map module after importing images:

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-crashes-upon-first-access-to-map-module-after-import/60686e00439e980adff75d76?commentId=606bfd50740aa414da723983 

Make sure you submit the crash logs to Adobe when asked.  An Adobe employee should come by here sooner and later and may ask you privately for your email address to find the crash logs.

Known Participant
April 8, 2021

When I switch to the web module for the first time after importing some images, Lr Classic either crashes or displays the message "Error initializing web module." If I quit and restart, it generally works the second time. Running MacOS 11.2.3.

BTW, annoying that you can't select the build # in the About box, which would make it easy to paste it in here...

Rikk Flohr_Photography
Community Manager
April 6, 2021

I am unable to replicate this behavior on 10.15.7 with Lightroom 10.  However, I was able to locate crash logs for Brett. I have asked the team to look into this. 

Rikk Flohr: Adobe Photography Org
Known Participant
April 6, 2021

@PeterRussell found that his catalog very quickly re-corrupted itself and the problem recurred. I have therefore removed the Correct Answer designation to this fix. We are hoping that Adobe engineering was able to find our crash dumps and are able to analyze the problem. Thanks.