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February 13, 2018

P: Crashes when adding keywords

  • February 13, 2018
  • 24 replies
  • 480 views

I've got allot of pictures in my Lightroom Classic catalogue without keywords, when I try and add keywords through the dialogue box Lightroom crashes and I have to sign into my iMac again from the welcome screen, it's happened around 8 times now and it's really frustrating. Does anyone know what could cause this to happen?

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24 replies

Participating Frequently
April 15, 2020
Hi Rikk, 

I followed that through and exported all photos as a new catalog. At first it still hung for awhile but not as long as it did previously. But in time the hanging was much reduced to about 5 seconds until it found the relevant section (eg a surname) and then at other times it was much more instant. 

I wonder if it might get even better if I again export all photos as another new catalog?

One other issue that is again not as frequent as it was is that sometimes when I insert a comma into the keyword window, the LR Classic application just immediately closes. Each time it does that I send off the reason why to Adobe. Again I wonder if exporting all photos as another new catalog would solve that as well.

Thanks very much for your idea of exporting all photos to a new catalog as it is significantly better than it was before.

Thanks again and kind regards,

Rob
Participating Frequently
April 9, 2020
Thanks Rikk,

I will give it a try.

Rob
Rikk Flohr_Photography
Community Manager
April 8, 2020
Corruption shouldn't follow the new catalogs.

I don't see any reason you can't try this:

  1. Backup your existing catalog
  2. Go to All Photographs
  3. Select All
  4. Ungroup All Stacks
  5. Select All again
  6. Export as a Catalog (you don't need to include the images)
  7. Rename as the catalog from step 1
  8. Replace catalog from step one with catalog created in step 6.
If this works, it is the least amount of work.  If it doesn't use the backup from step 1 to restore and we can move onto the next option. 
Rikk Flohr: Adobe Photography Org
Participating Frequently
April 8, 2020
Hi Rikk,

I exported over 8,000 photos to form a new catalog and it seemed to work fine. I then exported over 40,000 photos to a new catalog and after some testing it seemed to work fine. So your hunch seems to be right in that there is corruption in my current catalog.

What would you suggest? If I create export a few catalogs and merge them then presumably the corruption will go with it. Any ideas?

Thanks,

Rob
Participating Frequently
March 26, 2020
Thanks Rikk for your advice - I will follow it through
Rikk Flohr_Photography
Community Manager
March 25, 2020
At this point I suspect your catalog may be the issue and has an internal inconsistency that causes the hang.

If you create a new blank catalog do you see the issue? If no:

If you take a subset of your catalog (say 10k images) and export it as a different catalog and the try the different catalog do you see the issue?
Rikk Flohr: Adobe Photography Org
Participating Frequently
March 25, 2020
Hi again Rikk, I went through your instructions for a clean install to the letter. The first attempt at keywords worked well after inserting a comma. However, after the first photo all subsequent ones resulted in the Mac hanging after inserting a comma.
After a reboot the first attempt works fine then the same problem occurs and it hangs for somewhere between 30 seconds and one minute (but I have not timed it exactly). My short term work around is to add various keywords in a continuous row and then go back and insert the commas at the appropriate places. But of course that is not using the exisiting keyword database. Any suggestions would be helpful. Cheers, Rob
Rikk Flohr_Photography
Community Manager
March 20, 2020
I would not think so, Robert. My catalog is 370K and I have an incredibly detailed keyword system. It doesn't hang on my system. 
Rikk Flohr: Adobe Photography Org
Participating Frequently
March 19, 2020
Thanks Rikk, I will give that a try. If one has a relatively large catalogue (100k photos) and a detailed keyword system, would that make it hang while searching for a name?

Thanks,

Rob
Rikk Flohr_Photography
Community Manager
March 19, 2020
In that case, I would recommend a clean install. 

  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom Classic
  • Restart the computer
  • Install Lightroom Classic via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes
Rikk Flohr: Adobe Photography Org