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Known Participant
Feb 13, 2025 11:04 AM UTC
Needs More Info

P: Crashes when selecting video

Issue still present in 14.2.

(Note: started a new thread at the request of the Classic Team to file a new bug)

10 replies

Participating Frequently
Feb 14, 2025 4:40 PM UTC

Not sure if it's related. First I had a filter for items marked red on. I turned it off and now the movies do seem to play (which is annoying, I mark the items red that I still have to go through, hence the filter)

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Participating Frequently
Feb 14, 2025 4:18 PM UTC

I just had it crash again (pre update, will try again after the update and report back), but this is my version:

 Intel(R) Core(TM) i5-8279U CPU @ 2.40GHz

It still crashes after the update, send 2 more LightRoom crash report with my email in them

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Rikk Flohr-Retired
Adobe Employee
Feb 14, 2025 3:03 PM UTC

Engineering has asked if you can provide the following:

"Can we get the output of the below command from the user's MacbookPro to identify the exact CPU model?

#Type the below command in a Terminal (command shell), and share the output printed #on the console.
$ sysctl machdep.cpu.brand_string"

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Rikk Flohr: Adobe Photography Org
Rikk Flohr-Retired
Adobe Employee
Feb 14, 2025 1:58 PM UTC

The team asked me to pull these posts out into a new thread and write a new bug.  Please follow this thread for updates. 

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Rikk Flohr: Adobe Photography Org
Rikk Flohr-Retired
Adobe Employee
Feb 13, 2025 8:15 PM UTC

@Oliver Andrews 

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

 

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Rikk Flohr: Adobe Photography Org
Known Participant
Feb 13, 2025 8:22 PM UTC

@Rikk Flohr: Photography I sent both the Apple and Adobe ones earlier, but I don't remember if I filled in the email address. Try again now, I just caused another crash and sent another report, email filled in this time. There should be loads there from the previous versions as well, all with the same email.

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Rikk Flohr-Retired
Adobe Employee
Feb 13, 2025 8:39 PM UTC

Thanks, let me grab them and talk to the team. 

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Rikk Flohr: Adobe Photography Org