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Participating Frequently
August 19, 2019

P: Crashing when attempting to access Map or Web modules (macOS 10.14.6)

  • August 19, 2019
  • 48 replies
  • 668 views

Lightroom 8.4 crashing when attempting to access Map or Web modules. No problem accessing all other modules. Using macOS 10.14.6 on an iMac Pro.

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48 replies

DanInMountIda
Participating Frequently
August 27, 2019
Quick question re. this problem.  When I first encountered it, crash logs would be sent to both Apple and to Adobe.  However, when I now duplicate the crash (easy to do), I only see that crash logs are going to Apple.  I'm not getting the prompt to send the log to Adobe.  What might have changed so that my crash logs will be sent to Adobe?  Thanks.

Inspiring
August 27, 2019
Inspiring
August 27, 2019
Getting the same problem. LR shuts down instantly when I try to open Map module. Get crash log and have submitted. Tried uninstalling and reinstalling. No joy. 
TheDigitalDog
Inspiring
August 26, 2019
It isn't a catalog issue. Further, IF you click on Maps and it crashes, if you try to open that application again, it's sticky and tries to go back to Maps which will..... Crash. 
You can delete your preference's and try again but do not go to Maps. 
You can try a new user Account which did work for me but obviously that's not a fix (cause a fix IS coming). 
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
DanInMountIda
Participating Frequently
August 26, 2019
I've tried several existing catalogs.  Crash when going from Library to Web or Map is consistent across each catalog.
DanInMountIda
Participating Frequently
August 26, 2019
Same problem.  I cannot get anything done because of this crash.  I see it happen going from Library to Map, or more importantly for me, to Web.  MacBook Pro (15 inch, 2018), macOS Mojave Version 10.14.6, with attached LG UltraFine 27" Display, Radeon Pro 560X 4GB graphics in addition to the 15.4" display.  I've submitted crash logs to Apple and Adobe.  Lightroom Classic ver. 8.4, build 201908011719, Camera Raw 11.4.
TheDigitalDog
Inspiring
August 26, 2019
See URL above where you can send the crash logs. Adobe IS aware of this, IS working on it. 
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Inspiring
August 26, 2019
Hello,
Here in Holland I have the same issues after upgrading Lightroom classic passed week to version 8.4.
As soon as I try to open the maps-module or web-module Lightroom crashen, stops in a slipt second, no normal shutdown.
Also tried after reboot where the GPU accelerator is set to automatic.
TheDigitalDog
Inspiring
August 20, 2019
So here's what's somewhat interesting: 
On the 'new' account, I was able to click on Maps and Web but there were no photo's in that catalog. It was a blank catalog. 
When I tried from that account to open my normally used catalog, it crashed. 
Went back to that new, virgin catalog, imported one folder (add from location) and no crash. 
Went to the older, original catalog: crash. 
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
pgmanuelAuthor
Participating Frequently
August 20, 2019
I logged in to a second Admin user account that I keep for troubleshooting. I opened Lightroom, logged in with my Adobe ID and imported some JPEGs. The crash still occurs when attempting to go to the Map module. I did not bother reopening Lightroom and trying the Web module.

So, this is a brand new catalog created in a "clean" user account. My experience does not match yours Andrew.