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Geoff Bartlett
Inspiring
Nov 4, 2023 11:57 AM UTC
Released

P: Crashing when writing caption metadata

LR Classic is frequently crashing in the metadata caption box. I can't reliably reproduce the issue, it just works for a while then LR disappears and then crash report window appears.

 

I do notice the text drawing in the caption box gets a bit flaky. Odd or just deleted text appearing then disappearing. MacOS's new caps-lock indicator gets a bit flaky too, before a crash.  I also have dynamic spell checking on, but that appears to be stable.

 

LR Classic version: 13.0.01

MacBook Info

 Model Name: MacBook Pro

  Model Identifier: MacBookPro18,4

  Model Number: Z15H000UBX/A

  Chip: Apple M1 Max

  Total Number of Cores: 10 (8 performance and 2 efficiency)

  Memory: 64 GB

  System Firmware Version: 10151.1.1

  OS Loader Version: 10151.1.1

 

    76 replies

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    jorgem89133285
    Participant
    Nov 15, 2023 12:15 PM UTC

    Hi

    When I'm Traying to put a name to new album, or  put name to persons, etc. and I press the accent button in spanish, the app crash and show me a error.

     

    I attach details of my system, and the error returned

     

    Thank you

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      johnrellis
      johnrellis
      Legend
      Nov 14, 2023 4:43 AM UTC

      So far, the only known workaround is to change the Mac OS input source language to English (and use an English keyboard so the labels on the keys match what Mac OS thinks you're typing).

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        Geoff BartlettAuthor
        Inspiring
        Nov 14, 2023 4:37 AM UTC

        Thanks. It is making captioning diffiuclt on top of already tedious

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          Sylavin
          Participating Frequently
          Nov 13, 2023 10:46 PM UTC

          Hi,

           

          I use the last version of Lightroom Classic (13.0.1() and Camera Raw 16.0 on MacOS Sonoma 14.1 (M1 Pro)

           

          When I want to export a picture to a new folder with french cararacter ( for example "Editées") this error message appears (I nerver had this issue before):

           

          "Internal error has occurred

          -[__NSCFConstantString characterAtIndex:]:

          Range or index out of bounds"

           

          When I write words without letter accents (Editee) it's work fine.

          How can I fix it?

           

          Thanks

           

          Syl

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            johnrellis
            johnrellis
            Legend
            Nov 15, 2023 4:27 AM UTC

            I wonder if this is related to another bug with some languages in LR 13: Try typing the circumflex (caret) key in a caption -- does LR crash?

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              Sylavin
              Participating Frequently
              Nov 15, 2023 11:27 AM UTC

              Hi John,

              Thanks for your answer, yes it does crash, can I do something?

              Thanks again

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              GabrielNavas
              Participant
              Nov 10, 2023 5:18 PM UTC

              I also have a MacBook Pro 14'' 2021 and the exact same thing happens with the laptop keyboard.

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                GabrielNavas
                Participant
                Nov 10, 2023 5:07 PM UTC

                 

                These are the keys (Spanish keyboard)

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                  GabrielNavas
                  Participant
                  Nov 10, 2023 4:55 PM UTC

                  I've been having the same problem with a Spanish keyboard for a few days now.
                  I have opened an incident with Adobe support and after 1 hour of remote connection, the technician has not found a solution to the problem.
                  We have even tried with the previous version of LR and the same thing happens.
                  I have also tried bluetooth and wired keyboards with the same result.
                  Adobesupport has assured me that they will look into the case.
                  The keys that fail in LR are:
                  ´¨{^`[ (with a Spanish keyboard).

                  Apple Mac Mini M1
                  Sonoma 14.1.1
                  Lightroom Classic 13.0.1

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                    Rikk Flohr-Retired
                    Adobe Employee
                    Rikk Flohr-Retired
                    Nov 9, 2023 3:23 PM UTC

                    I've located your Crash Report, Geoff and logged a bug with the team. Thank you for the report. 

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                    Rikk Flohr: Adobe Photography Org
                      IAmTheCameraEye
                      IAmTheCameraEye
                      Inspiring
                      Nov 4, 2023 11:57 AM UTC

                      Hello, I am using Lightromm 13.0.1 on macOS Sonoma 14.1 and when I press certain keys on my keybaord (german language) Lightroom crashes/closes immediately. So far the two keys I have identifed are the circonflex/degree-key and the accent grave/aigu-key. It doesn't matter where I press those keys. Is anybody able to reproduce this?

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                        IAmTheCameraEye
                        IAmTheCameraEye
                        Inspiring
                        Nov 4, 2023 11:02 PM UTC

                        Update: this happnens only when the system keyboard language is set to german, if I switch the language to english, there are no crashes.

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