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Geoff Bartlett
Inspiring
November 4, 2023

P: Crashing when writing caption metadata

  • November 4, 2023
  • 59 replies
  • 7627 views

LR Classic is frequently crashing in the metadata caption box. I can't reliably reproduce the issue, it just works for a while then LR disappears and then crash report window appears.

 

I do notice the text drawing in the caption box gets a bit flaky. Odd or just deleted text appearing then disappearing. MacOS's new caps-lock indicator gets a bit flaky too, before a crash.  I also have dynamic spell checking on, but that appears to be stable.

 

LR Classic version: 13.0.01

MacBook Info

 Model Name: MacBook Pro

  Model Identifier: MacBookPro18,4

  Model Number: Z15H000UBX/A

  Chip: Apple M1 Max

  Total Number of Cores: 10 (8 performance and 2 efficiency)

  Memory: 64 GB

  System Firmware Version: 10151.1.1

  OS Loader Version: 10151.1.1

 

    59 replies

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    J
    jorgem89133285
    Participant
    November 15, 2023

    Hi

    When I'm Traying to put a name to new album, or  put name to persons, etc. and I press the accent button in spanish, the app crash and show me a error.

     

    I attach details of my system, and the error returned

     

    Thank you

      johnrellis
      johnrellis
      Legend
      November 14, 2023

      So far, the only known workaround is to change the Mac OS input source language to English (and use an English keyboard so the labels on the keys match what Mac OS thinks you're typing).

        G
        Geoff BartlettAuthor
        Inspiring
        November 14, 2023

        Thanks. It is making captioning diffiuclt on top of already tedious

          S
          Sylavin
          Participating Frequently
          November 13, 2023

          Hi,

           

          I use the last version of Lightroom Classic (13.0.1() and Camera Raw 16.0 on MacOS Sonoma 14.1 (M1 Pro)

           

          When I want to export a picture to a new folder with french cararacter ( for example "Editées") this error message appears (I nerver had this issue before):

           

          "Internal error has occurred

          -[__NSCFConstantString characterAtIndex:]:

          Range or index out of bounds"

           

          When I write words without letter accents (Editee) it's work fine.

          How can I fix it?

           

          Thanks

           

          Syl

            johnrellis
            johnrellis
            Legend
            November 15, 2023

            I wonder if this is related to another bug with some languages in LR 13: Try typing the circumflex (caret) key in a caption -- does LR crash?

              S
              Sylavin
              Participating Frequently
              November 15, 2023

              Hi John,

              Thanks for your answer, yes it does crash, can I do something?

              Thanks again

              G
              GabrielNavas
              Participant
              November 10, 2023

              I also have a MacBook Pro 14'' 2021 and the exact same thing happens with the laptop keyboard.

                G
                GabrielNavas
                Participant
                November 10, 2023

                 

                These are the keys (Spanish keyboard)

                  G
                  GabrielNavas
                  Participant
                  November 10, 2023

                  I've been having the same problem with a Spanish keyboard for a few days now.
                  I have opened an incident with Adobe support and after 1 hour of remote connection, the technician has not found a solution to the problem.
                  We have even tried with the previous version of LR and the same thing happens.
                  I have also tried bluetooth and wired keyboards with the same result.
                  Adobesupport has assured me that they will look into the case.
                  The keys that fail in LR are:
                  ´¨{^`[ (with a Spanish keyboard).

                  Apple Mac Mini M1
                  Sonoma 14.1.1
                  Lightroom Classic 13.0.1

                    Rikk Flohr_Photography
                    Community Manager
                    Rikk Flohr_PhotographyCommunity Manager
                    Community Manager
                    November 9, 2023

                    I've located your Crash Report, Geoff and logged a bug with the team. Thank you for the report. 

                    Rikk Flohr: Adobe Photography Org
                      IAmTheCameraEye
                      IAmTheCameraEye
                      Inspiring
                      November 4, 2023

                      Hello, I am using Lightromm 13.0.1 on macOS Sonoma 14.1 and when I press certain keys on my keybaord (german language) Lightroom crashes/closes immediately. So far the two keys I have identifed are the circonflex/degree-key and the accent grave/aigu-key. It doesn't matter where I press those keys. Is anybody able to reproduce this?

                        IAmTheCameraEye
                        IAmTheCameraEye
                        Inspiring
                        November 4, 2023

                        Update: this happnens only when the system keyboard language is set to german, if I switch the language to english, there are no crashes.

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