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Known Participant
April 4, 2017

P: Custom Order lost with slight accidental movement of thumbnail in filmstrip

  • April 4, 2017
  • 171 replies
  • 3256 views

When sort order is set to date order, it then changes to custom order each and every time an image is edited in Photoshop

This topic has been closed for replies.

171 replies

Rick Spaulding -
Legend
December 8, 2020

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

Known Participant
December 3, 2020

I have File Name Order selected 98% of the time, and as the name of the new file created by the external editor is identical apart from a suffix, this should NOT change the order - the new file should simply appear alongside its progenitor. But no - LR changes the strip view to Custom Order - every single time! - and both the original and the new file appear together at the end of the strip. There is no reason for it to change to Custom Order.

Inspiring
December 3, 2020

Annoying, yes! The same happens when you view as Descending or Ascending Order, (which I always do) because the file you just created has the newest date, so it goes at the end (either top or bottom, depending). What I do is stack it with the original, then it goes back where it belongs (but you may have to change Sort Order from "Custom" back to Descending).

Known Participant
December 3, 2020

When I go into an external editor, and then come back into Lightroom Classic, it has changed the order of the filmstrip from whatever I previously had to "Custom Order"! I most definitely did not give it permission to do this, and it is intensely irritating if you are working through a series of images in a folder sequentially, and editing quite a few; I have to keep changing back to the original order typically Filename)

johnrellis
Legend
July 28, 2020
I just tested that workaround, and it no longer works in 9.3 for fixing corrupted custom order in folders, just in collections. The only way I've found to remove the corruption is by these steps for completely resetting the custom order:

1. Select the problem folder.

2. Set Sort to Capture Time.

3. Deselect all the photos, and then drag the first photo after the second one. 

This loses your previous custom order, but any further changes will be preserved (until the next time you encounter the bug).

I recommend you add a description of your issue to that other bug report:
https://feedback.photoshop.com/photoshop_family/topics/lightroom-major-bug-with-custom-sort-order?topic-reply-list[settings][page]=2#topic-reply-list

Be sure to click Me Too and Follow in the upper-right corner.

Known Participant
July 28, 2020
Well, yes, the problem still occurs, although the new stack raw+psd wasn't moved exactly at the end of the set, but 30 from last, before other stacks - although not all stacks were at the end of the filmstrip... There's definitely something strange going on.

PS - I'll be away in the next days, so I apologize in advance in case I won't be able to catch up with further replies
johnrellis
Legend
July 28, 2020
I updated step 4.
johnrellis
Legend
July 28, 2020
Alessandro, I suspect you may be tripping over another bug, where LR stops maintaining custom order in a folder or collection after a large number of moves and inserts:
https://feedback.photoshop.com/photoshop_family/topics/lightroom-major-bug-with-custom-sort-order

The bug isn't triggered by the number of photos in the folder or collection but rather by the number of moves and inserts to the custom order.

Here's a quick way to test:

1. Make a backup of your catalog.

2. In LR's Folders panel, select the problem folder and make sure Sort is set to Custom Order.

3. Select all the photos in that folder. 

4. Right-click the parent folder and do Create Folder Inside..., checking Include Selected Photos and naming the new folder "test". This will move all the photos from the problem folder into "test", preserving the existing custom order.

5. Delete the problem folder and rename "test" to have its name.

Does the problem still occur in the new version of the folder?
Inspiring
July 28, 2020
My problem is date order is not maintained - converting to custom at any opportunity