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Known Participant
Apr 4, 2017 7:44 PM UTC
Released

P: Custom Order lost with slight accidental movement of thumbnail in filmstrip

When sort order is set to date order, it then changes to custom order each and every time an image is edited in Photoshop

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171 replies

Rikk Flohr-Retired
Adobe Employee
Mar 5, 2019 4:06 PM UTC
Do I have this workflow correct?

  1. Select Album with a custom sort order
  2. Select Three images to perform a Photo Merge - HDR (or is this a Send to Photoshop for HDR?)
Result: 

With Wacom - Sort Order Changes
Without Wacom - Sort Order is stable
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Rikk Flohr: Adobe Photography Org
Known Participant
Feb 27, 2019 5:19 PM UTC
Exactly!
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Nick_13Author
Known Participant
Feb 27, 2019 2:30 PM UTC
Leads one to surmise that Adobe are only interested in focusing their efforts where a financial return is expected (not considering that consequences of losing customers will be the result of their neglect in this respect !!)
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Nick_13Author
Known Participant
Feb 27, 2019 2:28 PM UTC
What is mystifying is the inconsistency - the sort order can be maintained for several callouts to Photoshop, and then randomly scramble for a few callouts, and then behave.  Haven't used a mouse for nearly a decade so am reluctant to start due to this inconvenience.  I do wish Adobe would take it's customers seriously
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Known Participant
Feb 25, 2019 6:41 PM UTC
Come on!  Lightroom has been unable to remember a previous sort order since version 3!  I routinely have to reset the sort order after importing, switching modes, and using exernal editors.  This is nothing new, and nothing that Adobe has ever bothered to fix.
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Inspiring
Feb 25, 2019 5:19 PM UTC
OK.  I have this problem regularly.  Based on the last few posts I tested (data points = 1) with and without Wacom Intuos 4 tablet.  With the single test the sort order changes when using the Wacom tablet.  When I turn off the tablet and perform the same operation the sort order does not change.  The specific operation I tested is HDR merge 3 images.  Although I didn't test it here, this problem occurs when going to and from PS.
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Participant
Jan 30, 2019 3:17 AM UTC
eureka! I currently use a cintiq, previously a wacom tablet... so this all seems to align.  Now perhaps a solution?
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Nick_13Author
Known Participant
Jan 29, 2019 11:57 PM UTC
Interesting - it could be that Wacom software is contributing to the problem.  I don't have/use a mouse, so cannot compare, although the intermittent nature is becoming more frequent in my situation.  For Adobe not to take note of these problems, whether Wacom contributes or not, is a very frustrating and long standing irritation and hinderance to workflow 
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Inspiring
Jan 29, 2019 11:29 PM UTC
Welp! This thread is 2 years old and it came first in my Google search on this issue. Apparently, it hasn't been resolved. Although I am running an older version of LR Classic. I noticed the issue when using my pen and tablet. It would happen almost every time. When I switched back to mouse it went it never happened. In my case, there seems to be a bug with my drawing tablet. Very strange! 
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Inspiring
Nov 14, 2018 2:06 AM UTC
This has been happening to me since lightroom went CC, i.e., ,about 2 years. In my case the order gets changed to custom absolutely every time I round trip to an external editor (any editor, not just PS).  And it doesn't matter if I start the process from within a folder or a collection. Incredibly frustrating, especially since I am I neat freak and reorder the photos each time this happens. 
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