P: does not show any pictures in folders with >N pictures!

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Lightroom 4 does not show any pictures in folders with >N pictures! In my case, N is about 400. No matter if I try to view exisiting folders, or if I import new pictures. Lightroom tells the right number of pictures in the folder, but reports "no pictures" when trying to view the folder contents. Folders with <N pictures work fine. Catalog has been imported and converted from Lightroom 3.6. I am not able to use Lightroom 4 now. The problem is already known, see
http://forums.adobe.com/message/42743...
This is very annoying. Please let me know when we can expect a solution. Is there any place where a customer who has bought Lightroom can contact Adobe directly on this subject? Thanks.

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Foto-CurlyAuthor

Participating Frequently

Hello Becky,
thanks for your reply. Yes, please add a post here as soon as a fix is available. Not being able to work with Lightroom for so many days now is not good. This is not just a small bug, but a show-stopper. Normally I would request to get my money back, but I will not do that at this point as I still plan to stick with Lightroom. Anyway, maybe Adobe should think about a little compensation (for instance, an offer to upgrade to the next full version for free) for their disappointed customers. I guess this would be just fair.

Regards,
Gabriela

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Bec Sowada

Adobe Employee

Hi Gabriela,

First, let me apologize about the previous bug with Lightroom 3. We weren't able to make it happen internally, even with your catalog, and I neglected to follow up with you about that.

Regarding this issue with Lightroom 4, we are working on a fix for this issue and some other bugs that have been reported in this forum. We are going to escalate a release candidate of 4.1 to make a build available with these fixes as soon as possible. Actual timing will depend on when the fixes are completed and tested.

I will make a note to post back to this thread when I have more information.

Becky

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Foto-CurlyAuthor

Participating Frequently

Hello Becky,
thanks for your reply. Any idea how long this might take? I remember being in contact with you regarding my previous problem with Lightroom (crashes after undefined amount of time resulting in Lightroom applying arbitrary presets to the picture) many months before. I had my catalogue sent to you and never heard back from you. Now I bought this update, hoping to get rid of that problem, resulting in not being able to work with Lightroom anymore AT ALL. Therefore I ask you to give me a rough idea when you plan to provide a working update.
Regards,
Gabriela

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Bec Sowada

Adobe Employee

As you've noted, we've heard about this from others. We were able to reproduce the problem internally, using catalogs collected from a few customers. There's a bug logged now, and we're working on it.

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