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Foto-Curly
Foto-Curly
Participating Frequently
March 20, 2012

P: does not show any pictures in folders with >N pictures!

  • March 20, 2012
  • 14 replies
  • 444 views

Lightroom 4 does not show any pictures in folders with >N pictures! In my case, N is about 400. No matter if I try to view exisiting folders, or if I import new pictures. Lightroom tells the right number of pictures in the folder, but reports "no pictures" when trying to view the folder contents. Folders with <N pictures work fine. Catalog has been imported and converted from Lightroom 3.6. I am not able to use Lightroom 4 now. The problem is already known, see
http://forums.adobe.com/message/42743...
This is very annoying. Please let me know when we can expect a solution. Is there any place where a customer who has bought Lightroom can contact Adobe directly on this subject? Thanks.

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    Foto-Curly
    Foto-CurlyAuthor
    Participating Frequently
    March 23, 2012
    Hello Becky,
    thanks for your reply. Yes, please add a post here as soon as a fix is available. Not being able to work with Lightroom for so many days now is not good. This is not just a small bug, but a show-stopper. Normally I would request to get my money back, but I will not do that at this point as I still plan to stick with Lightroom. Anyway, maybe Adobe should think about a little compensation (for instance, an offer to upgrade to the next full version for free) for their disappointed customers. I guess this would be just fair.

    Regards,
    Gabriela
    B
    Adobe Employee
    Bec Sowada
    Adobe Employee
    March 23, 2012
    Hi Gabriela,

    First, let me apologize about the previous bug with Lightroom 3. We weren't able to make it happen internally, even with your catalog, and I neglected to follow up with you about that.

    Regarding this issue with Lightroom 4, we are working on a fix for this issue and some other bugs that have been reported in this forum. We are going to escalate a release candidate of 4.1 to make a build available with these fixes as soon as possible. Actual timing will depend on when the fixes are completed and tested.

    I will make a note to post back to this thread when I have more information.

    Becky
    Foto-Curly
    Foto-CurlyAuthor
    Participating Frequently
    March 20, 2012
    Hello Becky,
    thanks for your reply. Any idea how long this might take? I remember being in contact with you regarding my previous problem with Lightroom (crashes after undefined amount of time resulting in Lightroom applying arbitrary presets to the picture) many months before. I had my catalogue sent to you and never heard back from you. Now I bought this update, hoping to get rid of that problem, resulting in not being able to work with Lightroom anymore AT ALL. Therefore I ask you to give me a rough idea when you plan to provide a working update.
    Regards,
    Gabriela
    B
    Adobe Employee
    Bec Sowada
    Adobe Employee
    March 20, 2012
    As you've noted, we've heard about this from others. We were able to reproduce the problem internally, using catalogs collected from a few customers. There's a bug logged now, and we're working on it.
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