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Participating Frequently
Mar 5, 2019 12:36 AM UTC
Released

P: Drag and drop GPS tagging not working. Right click on map also not working

I cannot geotag photos in the 'Maps' module of Lightroom 8.2. Drag & Drop does nothing, and right click 'set selected photos GPS coordinates' does nothing. There is no error, no message, no metadata is updated at all. 

On initial startup, if I am very quick, I can drag & drop a photo successfully. But ~15 seconds after startup it stops working. 

My issue is identical to those posted here. https://feedback.photoshop.com/photoshop_family/topics/lightroom-8-latest-update-win10-drag-and-drop...

v8.2 seemed to solve the problem for many, but it did not help me. 

I have provided sample photos and logs to Adobe staff already and communicated with them, but as the original thread is now marked 'solved' I have created a new one. 

I have address book enabled. I am on OS Windows 7 Ultimate.

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99 replies

BobRazowski
Participating Frequently
May 13, 2019 2:20 PM UTC
Hi.

My infos :

Lightroom Classic versiob 8.2.1 (1206193)

Licence Creative Cloud

Language : en

Operating System : Windows 10 Business

Version 10.0.17134


I spent 55 min with Adobe Support. I demonstrate the issue. The problem is escalated...


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Rikk Flohr-Retired
Adobe Employee
May 6, 2019 2:58 PM UTC
I apologize for the delay. I spoke to the engineer and he should be contacting you again in the next 24 hours.  
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Rikk Flohr: Adobe Photography Org
Participating Frequently
May 6, 2019 2:57 AM UTC
STILL BROKEN. Engineers no longer responding. What is going on?????
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Inspiring
Apr 20, 2019 1:31 PM UTC
I've been having the same problem for months, through all versions. It seems to work ok for one or two batches of geotagging after startup, then appears to do nothing.
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Inspiring
Apr 19, 2019 8:42 AM UTC
Having the same problem Lightroom 8.2 on Mac OSX 10.14, very frustrating- has always worked in the past without problem.
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Participating Frequently
Apr 17, 2019 7:45 AM UTC
Still broken.
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Participant
Apr 12, 2019 6:21 AM UTC
Same problem on MacOs 10.14.2, Lightroom Classic 8.2.1
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Participating Frequently
Mar 25, 2019 6:22 AM UTC
Still unresolved. Engineers have seen the issue. 
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Rikk Flohr-Retired
Adobe Employee
Mar 5, 2019 3:22 PM UTC
Charlie, 

Looks like one of our engineers is in touch with you directly. 
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Rikk Flohr: Adobe Photography Org