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Participating Frequently
March 5, 2019

P: Drag and drop GPS tagging not working. Right click on map also not working

  • March 5, 2019
  • 99 replies
  • 3510 views

I cannot geotag photos in the 'Maps' module of Lightroom 8.2. Drag & Drop does nothing, and right click 'set selected photos GPS coordinates' does nothing. There is no error, no message, no metadata is updated at all. 

On initial startup, if I am very quick, I can drag & drop a photo successfully. But ~15 seconds after startup it stops working. 

My issue is identical to those posted here. https://feedback.photoshop.com/photoshop_family/topics/lightroom-8-latest-update-win10-drag-and-drop...

v8.2 seemed to solve the problem for many, but it did not help me. 

I have provided sample photos and logs to Adobe staff already and communicated with them, but as the original thread is now marked 'solved' I have created a new one. 

I have address book enabled. I am on OS Windows 7 Ultimate.

This topic has been closed for replies.

99 replies

Participating Frequently
August 7, 2020
Nobody at Adobe cares about this. It's fixable, but they don't care. 
Participating Frequently
August 7, 2020
It isn't a preferences file issue. It's when Lightroom tries to lookup place names using Address Lookup and gets stuck. I went through it with the engineers months (years?) ago. 

'Preferred Location' workaround is tedious, but has always worked. That proves that it is possible to fix this issue.

If you could disable the Address Lookup autofill feature, it would fix the problem. But they won't do that. 

The simple fact is, they don't care about us. They don't even bother to respond any more. My suggestion, is to find a new product.
johnrellis
Legend
August 5, 2020
More troubleshooting steps:

- Update your graphics driver directly from the manufacturer's web site, rather than relying on Windows Update:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

- Set the option Edit > Preferences > Interface > Font Size to Automatic (or 100%, if that appears as an option).  Restart LR.

- Reset LR's preferences: 
https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

LR sometimes soils its preferences file, and resetting it can fix all sorts of wonky behavior in the user interface.
Participant
August 5, 2020
I have Lightroom Classic 9.3 Release (subscription).
WIN 10 version 2004.
Participant
August 5, 2020
I tried to disable the GPU acceleration in the Performance Tab in LR Preferences and it didn't work.
Participant
August 5, 2020
I have the same issue.
When I click on the Map module; it loads the map on the right bottom of the window and dropping a picture on the map does not work.
Participant
August 5, 2020
Hello
I'm still facing this issue. 
I opened a ticket and a support team had a look. After several weeks, support team sent me an email as they wanted I test and send back the log file. They ask me to use a config.lua file but it was not sent to me as attached in the email. Then, 1min after, my ticket was closed ! 
I was upset and I call support. The guy was not able to find the file and told me he would have a look. 
Finally, they closed the ticket 1 day after ! 
This is just unbelievable ! 

Then, the workaround I found is to use prefered location. Using this, it works, and GPS details can be added. But it takes so much time every time...
Creating a new catalog did not work for me...
Inspiring
July 21, 2020
Thanks Jérôme - once I identify the offending folder, I need to exclude that folder from the import?
BobRazowski
Participating Frequently
July 21, 2020
Hi, you're on the good way.
What you have to do is to restart the import several time and identify where the import process fail (during a specific folder processing). During next import, exclude the portion of your catalog which is corrupt.
After you have re-run the import, you will have a fresh non-corrupted catalog and you will be able to use the GPS again.
Good luck !
Inspiring
July 21, 2020
Hi Jerome, thank you for your reply. I had run a support ticket after I posted and we tried the following steps:

1. Set up test catalog with 10 images to test gps drag and drop (map module works fine with no issues on drag and dropping images to map or adding selected images by right clicking location)

2. import my primary catalog (of 18,529 images) to the test catalog as part of troubleshooting. The import took a long time but seemed to end prematurely. The customer service agent dialled off the session so I don’t know what he would have recommended as next steps but it hasn’t fixed the issue. Drag and drop won’t work. I can’t write GPS details to the selected images using map module at all.

Adobe - can you help? I really need this workflow for my project