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cpmaverick-idZtCG
Participating Frequently
Mar 5, 2019 12:36 AM UTC
Released

P: Drag and drop GPS tagging not working. Right click on map also not working

I cannot geotag photos in the 'Maps' module of Lightroom 8.2. Drag & Drop does nothing, and right click 'set selected photos GPS coordinates' does nothing. There is no error, no message, no metadata is updated at all. 

On initial startup, if I am very quick, I can drag & drop a photo successfully. But ~15 seconds after startup it stops working. 

My issue is identical to those posted here. https://feedback.photoshop.com/photoshop_family/topics/lightroom-8-latest-update-win10-drag-and-drop...

v8.2 seemed to solve the problem for many, but it did not help me. 

I have provided sample photos and logs to Adobe staff already and communicated with them, but as the original thread is now marked 'solved' I have created a new one. 

I have address book enabled. I am on OS Windows 7 Ultimate.

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    BobRazowski
    BobRazowski
    Participating Frequently
    Aug 27, 2019 7:54 PM UTC

    Good news.

    I have been able to solve the issue. Here is my workaround : switching the monitor resolution to 1920x1080.

    I have an HP monitor with a native resolution of 1920x1200 that apparently Lightroom GPS module doesn't appreciate.

    Switching to Full HD and no GPS issue !


    People in this thread, what screen resolution are you using ?
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    BobRazowski
    BobRazowski
    Participating Frequently
    Aug 13, 2019 9:35 AM UTC
    So you have demonstrate the issue with Adobe Support ? It means your case is not solved so I hope it is still open ?
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    BobRazowski
    BobRazowski
    Participating Frequently
    Aug 13, 2019 9:33 AM UTC
    Issue is still there ! COME ON ADOBE ! We pay for a support that do not care about customers issues ! This is not acceptable.
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    cpmaverick-idZtCGAuthor
    Participating Frequently
    Jul 19, 2019 5:54 AM UTC
    Yes, I have the exact same issue. Working with the engineers, we've established that when the drag & drop (or right click) fails, it is in the stage where it checks the Address Lookup. Unfortunately, even though this feature is not necessary or even wanted, it cannot be disabled while maintaining the drag & drop functionality. 

    Despite confirming this 3 months ago, nothing has been done about it. 
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    BobRazowski
    BobRazowski
    Participating Frequently
    Jul 19, 2019 5:51 AM UTC
    Well my original issue is only on GPS tagging when you drag and drop your pictures on a map to apply a tag. I've not checked the address lookup behavior.
    In my configuration when I create a new catalog with 500 photos, I don't have any issue.
    Tried to optimize the catalog including using sqllite export and import. My catalog looks clean from this point of view.

    PLEASE LIGHTROOM TEAM !! HELP US !!
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    cpmaverick-idZtCGAuthor
    Participating Frequently
    Jul 19, 2019 3:08 AM UTC
    I have 31k photos in my Library. But I have reproduced the problem in a library of only 800 photos. 

    This issue happens anytime Address Lookup gets stuck. I find anytime there is a photo that is over the ocean, or in an obscure area that Address Lookup might not recognize, this happens. So I don't think a large library matters, but it gives better odds of a photo like this existing. 
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    timlumsdaine
    Participating Frequently
    Jul 19, 2019 3:05 AM UTC
    I have the same problem. LR Classic 8.3.1, Mac OX 10.14.5. Catalogue size 49,500 images. Would love to see this resolved.
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    BobRazowski
    BobRazowski
    Participating Frequently
    Jul 18, 2019 5:12 PM UTC
    Just for my information. how many pictures in your catalog ? I suspect the issue only happen with large catalogs...
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    johnrellis
    johnrellis
    Legend
    Jul 18, 2019 4:52 PM UTC
    Got it, thanks.
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    cpmaverick-idZtCGAuthor
    Participating Frequently
    Jul 18, 2019 4:05 PM UTC
    I should have been more clear. You can disable Address Lookup, but it also disables the GPS setting functions when you do so.

    Address lookup is breaking the GPS setting functions because it is buggy and overloaded with requests. But you can't simply disable it and carry on setting GPS coordinates.
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