P: Error : "Some masking models are downloading. Please try again later" (Copy/Paste Preset) (Mac)

Temporary fix: go into the Creative Cloud app, delete current version and downloaded a later version. May have some conflict with catalogs though. Check beforehand.

or the same!!! help ..

the message that appears on a red background:
“Download of some Masking templates failed. Please try again later. “note I tried several times today but it still doesn't work!!!

patricia

ou pareil !!! help ..

le message qui s'affiche sur fond rouge :
" Le téléchargment de certains modèles Masquage à échoué. Veuillez réessayer ultérieurement."
note j'ai essayé plusieur fois aujourd'hui mais c'est ca ne fonctionne toujours pas !!

patricia

Having the exact same issue.

Cannot use my presents or sync my edits. Keep getting an error message saying "some masking modules failed to download. Try again later please" message. Help! 

4/24: Thank you for your report - we are investigating the issue. 
For those of you afflicted,  please reply to this Pinned Post with your Country and Language settings. 

Update (4/28) Thank you to those who've provided Country and language - we no longer need to collect this information. I have passed this on to the team. 

Second update (4/28)

For those of you who have not yet reverted to 14.2, the Classic team would like to collect some additional information from you to help us understand the issue that has eluded reproduction on our end thus far.  The steps below may remediate the problem, but we don't have confirmation. 

1. Verify the contents of  ~/Library/Application Support/Adobe/CameraRaw/ModelZoo . Are the models there?   A screenshot might help here. 
2. Are Select Object or Select People working in masking? 

1. Close LRC
2. Rename the above folder and relaunch LrC
3. Wait for some time (allow the models to redownload)and then go to masking
4. Try People Selection and Object Selection
5. Try the same preset again

Do you see the same failure again?

If so, we would like to collect the Original Model Zoo folder contents and a copy of a failing preset (please identify if it is Adobe-shipped or another). Additionally, the team would like to ask if Lightroom Desktop (version?) or Camera Raw (part of PS, version? are installed as well. 

Lastly, if anyone can share the logs located at "~/Library/Application Support/Adobe/CameraRaw/Logs" it would be greatly appreciated. 

At this point, the only way around this for the small number of customers affected is to return to version 14.2 until engineering can effect a fix. 

Thank you for your patience as we sort this out.

Same here. Nothing works

Also encoutering the same problem and tried everything said before but it wont help. Just contacted Adobe and I hope they can resolve it 🙂