Inspiring

P: Export & Import failing/crashing when Video is present

Forum|Forum|1 year ago
October 17, 2024
35 replies
10836 views

Hello, since Lrc 14/14.01 I have not been able to import images from a favourite Win 10 folder.

Its where I keep all my misc stuff I download from the net, etc.

Its called "Downloads & Software".

I try to import a jpeg and the progress bar on the top left just hangs there doing nothing.

I can import images from other folders.

I just created a new folder called 'New Folder' - and cut everything from with "Downloads and Software" and pasted it inside "New Folder".

I tried to import a jpeg and the progress bar on the top left just hangs there doing nothing.

So there is an issue that it does not want to import from the root folder - yet it imports images from subfolders.

Conversely - if I go to the root of New Folder - select an image and right-click and choose "Open With - Lightroom Classic" - it again shows the import progress bar but it just hangs.

I just put "New Folder" into another folder - and tried to import from the root of New Folder - and I cannot.

No matter what I name that folder - or - if I cut all contents and paste into another folder - I cannot import from the root folder.

EDIT: see reply below about video files

Windows

Show previous replies

ImmaculensAuthor

Inspiring

I just looked at the foles in the root of the folder and saw two video files.

I deleted them. Tried to import from the root folder and yes - I successfully imported.

G

GraigE

Participating Frequently

1. Lightroom Classic 14.0.1

2. MacOS Sonoma 14.7 (Intel)

3. When I click on any video file in the Library module, Lightroom immediately crashes

4. As of a few months ago videos did not crash Lightroom Classic (haven't used the program in a few months)

MacOS crashlog is attached

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

LightroomCrash.txt

Rikk Flohr_Photography

Community Manager

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

Rikk Flohr: Adobe Photography Org

G

GraigE

Participating Frequently

I attached the apple crash dialogue in the original report.

I just now made Lightroom crash again (it happens every time I select a video file in Library module). And included my email address in the Adobe error report window that popped up, so you should be able to see it.

The error report window closed very quickly and then “Adobe Creative Cloud Diagnoistics” ran, and says “No Issues Found”.

Graig

P

paull25390019

Participant

I recently updated to ver 14.0.1 and first noticed that I could no longer preview my videos and now discovered that video import is not working. In fact I cannot even import images if there is a video included. I'm using windows 10 and Canon cr3 & mp4 files.

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

johnrellis

Genius

Moderators, @Rikk Flohr: Photography: Please merge with this thread about importing video on Windows 10:

https://community.adobe.com/t5/lightroom-classic-bugs/p-import-fails-when-it-encounters-a-corrupt-video-file/idi-p/14966131

XavierLegrand

Participant

Lightroom Classic Version Number: 14.0.1 [202410161356-30922cfc] + camera RAW 17.0
OS Version Number: Windows 10 Pro 22H2 Build 19045.5011

Steps to reproduce:

1. File=>Import photos & videos. Import assistant detects 71 files to import whereas there are 102 files in the folder.
2. Select setting "Add" (files are already copied on the hard drive, we just want to reference them in the catalog)
3. Wait for the import to happen
4. Check imported files vs. folder context
Expected result: 102 files imported
Actual result: 71 files actually imported

Additional informations :

- the issue started after LC14.0.1 update and I used the "synchronize" function on a folder to add files afterwards into a folder I was already working on. This folder sync then contained mixed files type : Nikon Z6-II RAW + videos + DNG RAW from my phone (Xiaomi 13T pro) + JPEG files whereas originally there was only Nikon RAS + vids. I have no clue if the mix of type of files is the origin of the problem.

- I tried to remove completely all the folder and files from the catalog and reimport everything, with still the issue on the same files

- Sync does not work either

See video enclosed.

@xapitof

LC14_import_issue_01.zip

XavierLegrand

Participant

I got the root cause : the video files.

LR stucks on video files import.

I eliminated the videos from the folder and import and synchro went fine.

I add back a video, import or synchro blocks again.

@xapitof

emilyd69251714

Participant

Hello, I updated to Lightroom Classic v 14.0.1 today and now it's suddenly not importing ANYTHING.

Not just from my external hard drive, even my desktop. Please help.

Photographer in need of help asap.

I can still edit and view previously imported files and can open files on other software.

I have MacOS Sequoia 15.0.1

I have tried resetting preferences, and checked permissions...

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

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