P: Export to email, the captions are in reverse order

Yay! It finally seems to be fixed!  Thank you!

Problem seems to be fixed.

Well, 2 years for this simple one ! I'm wondering how software maintenance is organized at Adobe.

Now I guess that is one (https://feedback.photoshop.com/photoshop_family/topics/wrong-timestamp-stored-in-lightroom-catalog-c...) reported 4 years ago, lasting since the very first versions of LR  and which is much more annoying, will be fixed in about ten years. I could have passed away at that time.

Greetings

Updates to Lightroom Classic CC (8.2), Lightroom CC for desktop (2.2), Lightroom CC.Mobile (Android and iOS) were released on Monday, February 11, 2019. Please verify that your issue is fixed by the current update.

Thank you for your patience.

Why does e-mailing more than 1 photo with a LR caption reverse the captions i.e. places them on the wrong photos? No fix yet for problem known since at least version 7.1 or before?  Time to get the lawyers involved?
This question is Not Answered.

Image is not available

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gregs86445215 Nov 9, 2018 5:01 PM

Example: 
Select more than 1 photo from from grid view in LR (make sure each
photo has a caption associated with it); then go to File < email
photos and fill out the form making sure to check off the box "Include
caption metadata...."  and "send".  I use 4 photos as an example....

 

The result: Photos 1-4 have captions reversed and associated with captions for photos 4-1 !!!!  How bizarre is that? 

 

This bug # LRD-4199829 has been present since at least LR Classic CC version 7.1!!

 

After
hours on the phone (5 calls) with multiple folks I finally got an
honest answer regarding the history of the problem. Of course, the case
numbers mentioned on the "Form" Adobe sends the customer at the end of a
help session, all expire in 5 days unless you keep calling tech
support.  No wonder Adobe never fixes the problem.  


This is pure
negligence on Adobe's part it would seem. 


Imagine if you have a
contract where you need to send scores of photos with captions that
identify people in multiple photos for the appropriate titles and or
artwork but you can't do it with a mass e-mail send....send one at a
time?  Really?  Adobe you are the problem here and it appears this bug
has been know to you for a long time....please fix it now. 


Why are we paying you for a bad program with bugs you have known about but refused to correct for a long time?  After the first posting I get an email from adobe to post it again but with conditions.  Therefore, the original post is updated.  You guys are not fixing the problem but agitating your paying customers and taking our money every month.    

Why does e-mailing more than 1 photo with a LR caption reverse the captions i.e. places them on the wrong photos?
This question is Not Answered.

Image is not available

Image is not available

gregs86445215 Nov 9, 2018 5:01 PM

Example: 
Select more than 1 photo from from grid view in LR (make sure each
photo has a caption associated with it); then go to File < email
photos and fill out the form making sure to check off the box "Include
caption metadata...."  and "send".  I use 4 photos as an example....

 

The result: Photos 1-4 have captions reversed and associated with captions for photos 4-1 !!!!  How bizarre is that? 

 

This bug # LRD-4199829 has been present since at least LR Classic CC version 7.1!!

 

After
hours on the phone (5 calls) with multiple folks I finally got an
honest answer regarding the history of the problem. Of course, the case
numbers mentioned on the "Form" Adobe sends the customer at the end of a
help session, all expire in 5 days unless you keep calling tech
support.  No wonder Adobe never fixes the problem.   This is pure
negligence on Adobe's part it would seem.  Imagine if you have a
contract where you need to send scores of photos with captions that
identify people in multiple photos for the appropriate titles and or
artwork but you can't do it with a mass e-mail send....send one at a
time?  Really?  Adobe you are the problem here and it appears this bug
has been know to you for a long time....please fix it now.

By the way, when such a "minor" problem appears in DxO Photolab (formerly DxO Optics Pro), it is usually fixed within a few days (versus 2 years to not be fixed in LR). Obviously less features in DxO (but better post-processing engine) but more responsiveness and customer service.

It is happening to me too and I just updated to Lightroom Classic.  How do we file a fix request

Posting here should be enough. Provided someone is listening at the other end...

I wouldn't bother.  Adobe is dead to me since they went subscription.

It is happening to me too and I just updated to Lightroom Classic.  How do we file a fix request

I have been living with this problem (captions don't match photos in email function) for months and wonder why I have the annual CC subscription which should allow Adobe to fix the problem quickly.  Please address this.