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Inspiring
May 14, 2012

P: Exported emails don't appear in Outlook sent items folder.

  • May 14, 2012
  • 26 replies
  • 829 views

Problem exporting to email in LR4 using Microsoft Outlook.

I use Outlook 2010 for email on my Windows 7 64-bit computer. When I export images to email using Lightroom 4.0, the email is sent and it does reach the recipient, but THE EMAIL NEVER APPEARS IN OUTLOOK'S "SENT ITEMS" FOLDER.

I depend on Outlook to keep track of correspondence with clients. Because of this problem, I have no record of the email containing the exported images.

How doe I fix this?

Alan

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26 replies

Inspiring
December 8, 2012
This problem still exists in Lightroom 4.2, and it's 100% reproducible.

I've posted a bug report at http://feedback.photoshop.com/photosh...

Please chime in there if you also find this behavior annoying.
Inspiring
August 5, 2012
Just tried Nikon View NX2 to send a photo attached to an email, and noted that neither of the "Do Not Save" nor "Use default Folder" option was selected in the generated Outlook 2010 email, and since my Outlook default is "Use default folder" it was saved there.

It does appear that Lightroon is setting this, and there should be a way to tell it not to set an option.
Inspiring
August 5, 2012
With Lightroom 4.1 using Outlook 2010 to attach photos to email messages the generated message has changed the location of the saved sent item to "DO Not Save". How can this be changed, so the option does not need to be set to "Use default folder" eveytime a photo from Lightroom is sent via email?

All my other sent emails are automatically saved to the default folder.

August 5, 2012
Tested the email photos from the file menu for LR4.1 RC beta today and while the system did prompt an outlook email message screen. Once we hit send there was nothing in the sent mail box and nothing at the recipient address. Used the email to hard drive instead.

Inspiring
May 14, 2012
Hi John,

I did a little more research and found that you are correct.

It seems that every time I send an email via Lightroom, I'll have to remember to go to Outlook's Options menu, choose Save Sent Item To and choose Use Default Folder.

It's a pain, but it works. Lightroom emails will be saved in Sent Items if I remember to do it. I couldn't find any way to cause Outlook to default to this behavior. The default is always Do Not Save.

Thanks for the help,

Alan
Inspiring
May 14, 2012
This might be a function of how Outlook intercepts this specific mailto protocol request, but there is no way I can think of to get these to show up in your Sent folder.

Your options:

1. CC to yourself.
2. Use a remote SMTP service like Gmail.

[Later]
Ok, somehow Outlook is handling the request with Save Sent Item set to Do Not Save. So, a third option is to set this by hand in the Outlook Window that comes up.

Apparently, there is some complicated "Outlook Session" stuff that may or may not be accessible by third-parties that are depending on the OS intercepting a request for the mailto: protocol.