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FeedbackCommunityMember
Inspiring
June 6, 2013

P:Facebook publish plugin no longer authorises or retrieves albums or update published collections

  • June 6, 2013
  • 45 replies
  • 889 views

LR 4.4, OS X 10.8.4
After the infamous facebook Tuesday night update the Facebook publish plugin no longer works.

LR will not display a fb album list, cannot create albums or publish new photos to existing albums. Editing Collection settings will no longer authorise and returns error "Can't save changes: Authorizing"

Sometimes states error "Cannot retrieve facebook album list", plugin also fails and needs reloading, diagnostics file contains :

Plug-in error log for plug-in at: /Other App Links/Imaging/Adobe Apps/Adobe Photoshop Lightroom 4.app/Contents/PlugIns/Facebook.lrplugin

**** Error 1

An error occurred while attempting to load this plug-in’s portion of the Export dialog.
?:0: attempt to index upvalue '?' (a nil value)

I have reloaded an earlier backup of the plugin to make sure it was not corrupted.

Several users have posted about this error on the Adobe community forum http://forums.adobe.com/community/lig...

Removing authorisation and plugin from fb does and reauthorising does not resolve this problem!

Tested also in LR Beta 5, same problem!!!

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    45 replies

    Show previous replies
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    July 5, 2013
    So it is down yet again today... LR5, MBPr running OS X 10.8 ... i tried deauthorizing from the facebook window as per the instructions I've found on other blogs. Today I tried yet again to create a collection/album. The album was created but it wasn't mapped to the collection. Now my plugin will not allow me to reauthenticate and the facebook page just hangs. Shenanigans! You wouldn't know that people's livelihoods depend on social media (especially in the photography world)

    C
    coffeefrog
    Participating Frequently
    June 30, 2013
    Any progress on this? It seems to have been broken since at least the middle of last month.

    There are some diagnostic issues with Lightroom as well as the functional defect. There is a surprisingly large range of error behaviours displayed. For example internal errors identified by the plugin are not consistently reported to the user (sometimes the plugin indicates an internal error in the plugin manager but not otherwise, even when the user interacts with the plugin from the left-hand pane in the main window), there are seeming array indexing errors that do not indicate what their consequence or cause is, messages that are inconsistent with the user session - a message about no album associated with collection for example immediately after creating one though a Lightroom dialog.

    Facebook is also inconsistent, different sequences of pages are sometimes displayed during authorisation attempts.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 24, 2013
    I'm still not able to use the Facebook plugin. I get the authorization failure message. When are the fine folks at Adobe going to address this ?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 17, 2013
    As I said early, sometimes it does, sometimes it doesn't!

    I have to go through these steps to update an already published collection.

    Plugin Manager - reload plugin.
    Edit collection settings - Authorise plugin - Done - Cancel ( It hangs on can't save authorising!)
    Then back to collection and publish. Which sometimes works, sometimes does not.

    JF's FB plugin works however and has all the while. I do believe Brett N that plugin really does need to be looked at, even though FB are playing around a third party plugin has not suffered at all during this!
    Brett N
    Adobe Employee
    Brett N
    Adobe Employee
    June 17, 2013
    I just tested this again. It was working perfectly this morning, but now it's a mess again. Facebook must still be in the middle of making changes. Looks like we still need to wait.
    J
    jayloden
    Participant
    June 17, 2013
    I upgraded to Lightroom 5 over the weekend, and I just tested it again about 60 seconds ago. Still no dice on my original Facebook publishing service, it always returns "unable to retrieve album information".

    However, I discovered that as of this morning, I *can* create a NEW Facebook publishing service successfully. The problem is, that means I lose all my albums and collections managed by Lightroom under the current Facebook publishing service if I switch over. Is there some way to export or sync that information? It would be a major loss to have to dump all my managed collections in order to use the plugin again.
    Brett N
    Adobe Employee
    Brett N
    Adobe Employee
    June 17, 2013
    It looks like Facebook is well on it's way to fixing whatever it was they changed that broke this connection. What I'm seeing on my side is that it is working stably. My guess is that they were probably still working on it yesterday, so that is why everyone was seeing such a mix of issues. Let us know if you are still encountering issues and we can continue testing.
    S
    Swin70
    Participating Frequently
    June 16, 2013
    Yeah, still experience this glitch although the main functionality does appear to be back. I added a couple of publish service for Facebook for different folders, but each time I open LR, I need to re-authorise. This does compete OK, although of course LR want me to re-publish.

    In addition, I did get one error where the plug in failed to load, meaning that I had to go into the plugin management and re-load.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 16, 2013
    Well the plugin is working again, but not 100%!

    Sometimes it works, sometimes I get Authorisation failed, cannot retrieve fb albums or the plugin itself fails and needs reloading. trying to re-authorise still waits with waiting for authorisation.

    I believe FB have made changes but Adobe still needs to look at the plugin and the FB changes to make it more stable.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    June 15, 2013
    I can also confirm that it is working again with no changes. Also I did not need to go to facebook and remove the lightroom app. It Authorized and allowed me to select a album which in turned allowed me to save the settings and start publishing.
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