Skip to main content
B
brucecarterward
Participating Frequently
February 17, 2023

P: Fails to sync since 12.2 update (Windows Only)

  • February 17, 2023
  • 41 replies
  • 11324 views

I use LR Classic 12.2 on Windows 11. I shoot photos with an iPhone 13 Pro Max using the native iPhone camera app. I sync photos from the iPhone to the Adobe Cloud using LR Mobile app on the phone, then sync down from the Adobe Cloud to Classic on the desktop computer. Today with 3 days of photo that needed to be synced to Classic, the Sync process quit working. I did everything I could think of including Rebuild Sync Data, manually delete today's photos from the Cloud, resync, reboot computer and LR many times, but nothing helped. I then rolled back to Classic 12.1 and the sync problem went away. I reinstalled Classic 12.2 to confirm and the sync problem returned.

What happens in Classic 12.2 when trying to sync is this. After turning on sync by clicking on the cloud icon, the number of photos to be synced briefly appears then goes away. The folder where the synced photos are to be stored is created but shows 0 photos in the folder which never changes. In Prefs > Lightroom Sync > Sync Activity, the photos to be synced are showing as downloading, but nothing else happens. I have confirmed through LR Cloud version and Lightroom on the Web that the photos to be synced have properly synced up to the Cloud.

This appears to be a bug in Classic 12.2 as a roll back to Classic 12.1 fixes the problem. Thanks.

Bruce Ward

    This topic has been closed for replies.

    41 replies

    Show previous replies
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 21, 2023

    @Califdan2  I've forwarded your report to the team.

    At this point you are an outlier. Though the symptoms appear identical, I suspect you are having a coincidental issue rather than this issue. We should  collect a log from you in any case.  In the Lightroom Sync Preferences Panel, hold down your [Alt] Key and click on the [Generate Diagnostic Log] button. When you have that log ready determine its size and report back to me and we will figure the best way to get it to the team. 

    Thanks!

    Rikk Flohr: Adobe Photography Org
    Califdan2
    Califdan2
    Inspiring
    February 21, 2023

    Hi Rikk,

     

    Windows/10 here.   Re-booting computer did not solve issue for me.  Previous photo still stuck.  took new photo with phone (Pixel 7),  verified it arrived in Adobe Cloud,  but stuck syncing down to LrC.   Status under Cloud Icon in LrC say all is good, but status in Preferences now shows both images a in process and neither has showed up in the folder designated to receive such images from Adobe cloud.

    G
    grege52139475
    Known Participant
    February 20, 2023

    Thanks. I had already started a discusions here - I wasn't sure if it qualified as a bug report or not.

    https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-will-not-sync-not-matter-what-i-try/m-p/13593060#M311806

     

    But I saw this post via lightroom queen and thought it may apply as the OP was having similar issues.

    FWIW, I've installed Classic 12.1 and then 12.01 on a spare mac an it still won't sync!

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 20, 2023

    As the title of the post says - Windows Only. I confirm that. I recommend you start a new thread to discuss your particular issue. Please include as much information about your system and your workflow as you can!

    Rikk Flohr: Adobe Photography Org
    G
    grege52139475
    Known Participant
    February 20, 2023

    Can anyone confirm if this issue only affects windows as I've had a devil of a weekend with sync issues on mac. I too went through all of the known fixes to try to get sync going again to no avail. I ended up deleting the cloud library in an effort to start syncing from scratch and no it won't sync from Classic to the cloud at all.

     

    The only thing I have not tried it rolling back to an earlier version, (FWIW, as a separate experiment after I cleared the the cloud library, I noticed that the LR Cloud desktop app is syncing files very, very slow, but my iPad and phone are zipping along).

    ColdForest
    ColdForest
    Inspiring
    February 20, 2023

    Will do, thx Rick 🙂

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    February 20, 2023

    @ColdForest 
    This appears to be unrelated to the specific sync issue in this thread. I would recommend starting a new thread with specific information rather than take this thread into the brambles. 

    One fun fact about Lightroom Classic
    A file will attempt to sync (4) times before Lightroom pauses its attempts. Restarting Lightroom will reset your counter to 0. A general rule is that if sync doesn't move at all for one hour, you should probably restart your application as the 4-attempt constraint is likely invoked. 

    Rikk Flohr: Adobe Photography Org
      ColdForest
      ColdForest
      Inspiring
      February 20, 2023

      Working for me now too - thank you!

       

      [I do still have one sync error reported - an upload - but this didn't latch the pending downloads. All non-Error syncs have completed. Anyone have any thoughts on how to diagnose/repair a persistent sync error on a single photo upload?]

        J
        jimmsp
        Participating Frequently
        February 20, 2023

        It worked like a charm this am.

         

        Thanks to Rick and the LR team for a rapid response & fix.

         

        Jim

          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          Community Manager
          February 20, 2023

          Setting missing status

          Rikk Flohr: Adobe Photography Org
          Show more replies
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices