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Oriel76
Participating Frequently
November 10, 2019

P: Freezes when importing Nikon D850 Files under Catalina

  • November 10, 2019
  • 18 replies
  • 398 views

MacBook Pro (Retina, mi-2012) 2,7 GHz Intel Core i7 4 hearts

16 Go 1600 MHz DDR3

NVIDIA GeForce GT 650M 1 Go

Intel HD Graphics 4000 1536 Mo

 

OSX 10.15.1 (19B88)




LR Catalogue is on a SanDisk Extreme SSD Media with 932 Gb Free

 

Since Mac OS Catalina Lightroom Classic freezes after hitting "import" with Nikon D850 files.

 

- The files are read in the import section

- The files are placed in the right folder on my SSD even though LR is reporting import still occur

- During that freeze, all sections what so ever display the corect amount of photos in the corect folders but will only display "Charging" instead of showing photos

- Have to force quit the App

- When restarting LR some photos made it into the library but at least half of them didn't (All photos are at the right place on my SSD)

 

What I've tried

 

- Reboot : Same Issue

- Uninstall/Install LR : Same Issue

- Tried to import them directly from the folder in the lightroom catalogue : Same Issue

- Photos can be imported in Apple "Photo" App

- Tried to export them from Photo App and import them from finder : Same Issue

- Used Adobe DNG converter and tried to import them as DNG -> Same Issue

- This occured with an XQD card read with a card reader, tried with an SD plugged directly into the Mac -> Same Issue

- In System preference/Security & Confidentiality/Confidentiality, Authorize LR to have access to all my drive : Same Issue

- No issue with my Leica Q2.

 

We are November 10th 2019 and just installed the lastest update available.

 

Is there anyone not having this issue with Lightroom Classic/Catalina/D850 ?

 

Is there a workaround ?

    This topic has been closed for replies.

    18 replies

    Show previous replies
    Hannes Pacheiner
    Hannes Pacheiner
    Participant
    November 12, 2019
    It is not released yet, is it? Can't find any update possibilty.
    O
    Oriel76Author
    Participating Frequently
    November 12, 2019
    Problem solved with today's update (November the 12th 2019).
    F
    FeedbackCommunityMember
    Inspiring
    November 12, 2019
    Thank you for the info, but I never had a problem with file permission previously.  In addition, rolling back to version 8.41 made the problem go away.  I hate to tinker with the system as suggested by the link, potentially creating more problems for the Mac.  If Adobe will create a patch in the near future to address this issue, I will just wait until it comes out.
    S
    Adobe Employee
    simonsaith
    Adobe Employee
    November 12, 2019
    If you try to run Lightroom from a new local macOS account (solution #4), does the problem persist? Just try to run the vanilla Lightroom.
    O
    Oriel76Author
    Participating Frequently
    November 12, 2019
    The permission Error message never occurred but I tried to activate permissions for "Staff" & "Everyone" on all Adobe Folders/SubFolder (They were already on "read/write" for my user account) but issue persist.
    S
    Adobe Employee
    simonsaith
    Adobe Employee
    November 11, 2019
    It could be remotely related to some file permission issues. Please follow  https://helpx.adobe.com/lightroom-classic/kb/user-permissions-issues.html to see if it helps (progress from solution #1 to #4 if it does not address the issue), making sure that You have read/write permission to the folder “/Users/<your user account>/Library/Application Support/Adobe” and all its subfolders.
    F
    FeedbackCommunityMember
    Inspiring
    November 11, 2019


    After the November 2019 update, any time a DNG file from any camera is imported via card reader to Lightroom Classic, the application gives "files appear corrupted or damaged" error message.  I had to roll back to the earlier version for the error to go away.  I run LR in Mac OS Catalina with the latest update.  I have tried different card reader to read files from the Lumix and Leica cameras to no avail.  I have no problem editing my files since using the older LR version.  Anyone has the same problem?
    Hannes Pacheiner
    Hannes Pacheiner
    Participant
    November 11, 2019


    Since the latest update (LR Classic 2019 9.0) LR constantely freezes if I am importing a larger amount of files. Part of the files are corrupt. I have to shut down the PC via "hard reset" because even the reboot-button is not responding anymore. 
    I am using two M.2-SSD's. One for os and programs the other for the first photo import. Strange thing is - if I am importing the files now onto my os-SSD it works. Transferring the files in LR from os-SSD to photo-SSD works, too.
    Importing smaller amounts of files on the photo-SSD works. Larger amount of files - freeze.
    Hope they will fix this annoying bug soon.

    On the other hand - LR is much faster now when it is up to selecting pictures. Switching to the next photo now is much more responsive than before.
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