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Oriel76
Participating Frequently
Nov 10, 2019 5:26 AM UTC
Released

P: Freezes when importing Nikon D850 Files under Catalina

MacBook Pro (Retina, mi-2012) 2,7 GHz Intel Core i7 4 hearts

16 Go 1600 MHz DDR3

NVIDIA GeForce GT 650M 1 Go

Intel HD Graphics 4000 1536 Mo

 

OSX 10.15.1 (19B88)




LR Catalogue is on a SanDisk Extreme SSD Media with 932 Gb Free

 

Since Mac OS Catalina Lightroom Classic freezes after hitting "import" with Nikon D850 files.

 

- The files are read in the import section

- The files are placed in the right folder on my SSD even though LR is reporting import still occur

- During that freeze, all sections what so ever display the corect amount of photos in the corect folders but will only display "Charging" instead of showing photos

- Have to force quit the App

- When restarting LR some photos made it into the library but at least half of them didn't (All photos are at the right place on my SSD)

 

What I've tried

 

- Reboot : Same Issue

- Uninstall/Install LR : Same Issue

- Tried to import them directly from the folder in the lightroom catalogue : Same Issue

- Photos can be imported in Apple "Photo" App

- Tried to export them from Photo App and import them from finder : Same Issue

- Used Adobe DNG converter and tried to import them as DNG -> Same Issue

- This occured with an XQD card read with a card reader, tried with an SD plugged directly into the Mac -> Same Issue

- In System preference/Security & Confidentiality/Confidentiality, Authorize LR to have access to all my drive : Same Issue

- No issue with my Leica Q2.

 

We are November 10th 2019 and just installed the lastest update available.

 

Is there anyone not having this issue with Lightroom Classic/Catalina/D850 ?

 

Is there a workaround ?

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    18 replies

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    Hannes Pacheiner
    Hannes Pacheiner
    Participant
    Nov 12, 2019 8:26 AM UTC
    It is not released yet, is it? Can't find any update possibilty.
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    Oriel76Author
    Participating Frequently
    Nov 12, 2019 7:58 AM UTC
    Problem solved with today's update (November the 12th 2019).
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    FeedbackCommunityMember
    Inspiring
    Nov 12, 2019 5:35 AM UTC
    Thank you for the info, but I never had a problem with file permission previously.  In addition, rolling back to version 8.41 made the problem go away.  I hate to tinker with the system as suggested by the link, potentially creating more problems for the Mac.  If Adobe will create a patch in the near future to address this issue, I will just wait until it comes out.
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    Adobe Employee
    simonsaith
    Adobe Employee
    Nov 12, 2019 12:34 AM UTC
    If you try to run Lightroom from a new local macOS account (solution #4), does the problem persist? Just try to run the vanilla Lightroom.
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    Oriel76Author
    Participating Frequently
    Nov 12, 2019 12:21 AM UTC
    The permission Error message never occurred but I tried to activate permissions for "Staff" & "Everyone" on all Adobe Folders/SubFolder (They were already on "read/write" for my user account) but issue persist.
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    Adobe Employee
    simonsaith
    Adobe Employee
    Nov 11, 2019 11:46 PM UTC
    It could be remotely related to some file permission issues. Please follow  https://helpx.adobe.com/lightroom-classic/kb/user-permissions-issues.html to see if it helps (progress from solution #1 to #4 if it does not address the issue), making sure that You have read/write permission to the folder “/Users/<your user account>/Library/Application Support/Adobe” and all its subfolders.
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    FeedbackCommunityMember
    Inspiring
    Nov 11, 2019 4:45 PM UTC


    After the November 2019 update, any time a DNG file from any camera is imported via card reader to Lightroom Classic, the application gives "files appear corrupted or damaged" error message.  I had to roll back to the earlier version for the error to go away.  I run LR in Mac OS Catalina with the latest update.  I have tried different card reader to read files from the Lumix and Leica cameras to no avail.  I have no problem editing my files since using the older LR version.  Anyone has the same problem?
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    Hannes Pacheiner
    Hannes Pacheiner
    Participant
    Nov 11, 2019 12:38 AM UTC


    Since the latest update (LR Classic 2019 9.0) LR constantely freezes if I am importing a larger amount of files. Part of the files are corrupt. I have to shut down the PC via "hard reset" because even the reboot-button is not responding anymore. 
    I am using two M.2-SSD's. One for os and programs the other for the first photo import. Strange thing is - if I am importing the files now onto my os-SSD it works. Transferring the files in LR from os-SSD to photo-SSD works, too.
    Importing smaller amounts of files on the photo-SSD works. Larger amount of files - freeze.
    Hope they will fix this annoying bug soon.

    On the other hand - LR is much faster now when it is up to selecting pictures. Switching to the next photo now is much more responsive than before.
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