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aarons3166988
aarons3166988
Known Participant
April 26, 2018

P: Hanging, requires force quit

  • April 26, 2018
  • 147 replies
  • 2323 views

There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

 

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

 

It hangs and i am forced to "end task" through Task Manager

 

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

 

My system has no problems with any other programs

 

please fix this

    This topic has been closed for replies.

    147 replies

    Show previous replies
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 19, 2018
    If the relaunch doesn't get it then try signing out of your Creative Cloud app and signing back in again. 

    After that next step is a computer restart. 
    Rikk Flohr: Adobe Photography Org
    J
    Jim Garrison
    Inspiring
    June 19, 2018
    Ctrl+Alt+R "relaunched" but I still don't see the update...
    H
    hillrg
    Known Participant
    June 19, 2018
    I've been running 7.4 for 5 hrs now without it hanging - which is longer than 7.3 could last, so looks good so far.
    A
    andrewm99048561
    Known Participant
    June 19, 2018
    Thanks, I didn't see that comment; I had already tried restarting CC and it didn't help, but the refresh did.
    J
    JLCKJC2015
    Inspiring
    June 19, 2018
    As Rikk Flohr (Official Rep) suggested in an earlier post "...You may need to refresh your Creative Cloud App to get it to appear. [Ctrl/Cmd]+ [Alt/Opt]+ [ R ] to refresh." I was able to get the newest version installed and so far the issues I was experiencing have not reappeared ...crashes, slow operation, and so on. All seems to be back to normal so far.
    A
    andrewm99048561
    Known Participant
    June 19, 2018
    I've only got 7.3.1 available.  I was on 7.2, updated to the latest available, just now, and it's 7.3.1.  No newer version offered by CC.
    aarons3166988
    aarons3166988Author
    Known Participant
    June 19, 2018
    I installed it and am testing it now.  Gonna put it in the background and see if it hangs while i do other things
    W
    wireless200
    Known Participant
    June 19, 2018
    I think i see why the bug fix took as long as it did. 

    They were planning a release with several new features and withheld the bug release until they could finish the new features and do a single release with new features (and not have to call it a bug fix or apparently even mention it).
    Julienne Kost did a blog post on new features. 

    http://blogs.adobe.com/jkost/2018/06/syncing-profiles-and-presets-from-lightroom-classic-to-lightroo...

    Better late than never I guess, looking forward to trying it later today. 

    The lack of communications is a black eye on Adobe though and "should have a bug fix?"  Come on.
    -David
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    June 19, 2018
    Lightroom 7.4 was released earlier today and should have a fix for this issue. Give it a try and let us know if you continue to see this problem. Thank you for your patience!
    Rikk Flohr: Adobe Photography Org
    A
    andrewm99048561
    Known Participant
    June 19, 2018
    Hmm; I got an email notification of an update from Sunil saying that 7.4 was now available which has a fix, but 7.4 isn't available yet, and I can't see the post in this thread now.
    Show more replies
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