P: Hanging, requires force quit

and let's not get sidetracked.  Lightroom Classic CC is totally screwed up in it's current build.  it has been for a very long time now.  it would seem that adobe doe not give much priority to correcting it's problems.  it's almost as if they've decided to sunset the program.

i'm sure you are keen on it as well.  no doubt.  but i don't think we have different views, at all.  you get a lot more from your relationship with adobe than just the free subscription.  your whole brand is based on your tie to lightroom.  that is your incentive and your relationship with adobe is a linchpin of your brand.  hey, victoria, great for you.  that is awesome and I'm genuinely happy for you but it's important that we know what you incentive for is and why you are always sining the praises of Adobe and going to bat for them.  there is a reason other than just wanting to help people and be a member of this forum community.  

I think we'll have to agree we have very different views of the world Jeremiah. The cost of a subscription is pennies compared to the number of man hours I spend tracking bugs like these, so I'm as keen for these issues to be fixed as you are. 

That is all well and good.  My point is that you get the product for free--nothing at all wrong with that.  But the fact is, I'd feel a lot different about said product too (and all of it's ongoing problems), if I got it for free.  That's all.  And let us not forget, we're not talking about a minor bug or something small.  We are talking about the extensive and ongoing problem of Lightroom Classic CC completely hanging and requiring a force quit.  And this going on for quite a long time now.  But, yeah, if it was something that I didn't pay for, it wouldn't be as much of a concern for me.

Oh believe me, if my refusing a complimentary sub would speed up the solution to this bug by even a few minutes, I'd do so in a heartbeat. It's a lot more painful listening to frustrated Lightroom users understandably complaining about a bug for weeks than it is to part with a little cash. 

"Everyone has an incentive" isn't always true though. I was spending hours on the forums as a paying customer, long before I started writing books, and long before Adobe gave me a badge. The same is true of all ACP's. That sub is just a thank you for work we're already doing for free, and I'd still be doing it without the comp sub (but I'd be stupid to refuse it, right?!). 

It's true that I don't get too het up about the bugs present in all of the software I use, paid or free. Incredibly frustrating though some of these bugs are, I focus on what I can control, like helping people find workarounds, getting the right information to the people who can fix it, and since I have a little more freedom of speech than staff, relaying information back too. I'd give myself a coronary otherwise.

Adobe doesn't pre-announce release dates, and anyone who knows anything is pretty limited in what they can say. But what I can do, rather than leaving everyone on this thread talking to themselves and feeling ignored, is gather publicly available information to confirm that they've reproduced the problem, found a solution and the fix is not too far off from release now.

and to Jeremy:  ad hominems mean nothing.  why on earth would I care about the opinion of some person on an internet forum that I don't even know?  that doesn't follow.  got to try a little harder, fam.  nothing but love for ya.

and to Andrew, yes, my wife does so as well: it's called the Girlscouts.  She does this because our oldest daughter is in the organization.  That is her incentive.  My point is that everyone has an incentive.  And now we know that Victoria gets the product for frree--nothing at all wrong with that.  But the fact is, I'd feel a lot different about said product too (and all of it's ongoing problems), if I got it for free.  That's all.

Hey Victoria, I don't have a problem with you personally--not in the least.  What I have a problem with is this Adobe product called Lightroom Classic CC and the very serious and ongoing problems that it has at it's most basic functional level (repeat: ongoing, they didn't happen over night and, imo, it is high time they have been fixed).  So when I hear a person who gets the product for free going on and on to those of us who pay for it that we "need to be patient"... yes, that's rich.

Jeremiah, I'm not quite sure what your problem is with me. If you Google me, you'll find I earn my living educating users about Lightroom, with all of its pros and cons. That's no secret. Yes, I receive a complimentary subscription with the ACP badge, but that badge also gives me access to facilities I can (and do) use to help users. Yes, I help users understand what goes on within Adobe, why stuff doesn't happen overnight (that's called reality) and equally I publicize the bugs and their workarounds.

I think ***hole sums it up