Skip to main content
C
christianp39512572
Participating Frequently
July 19, 2022

P: Heic File imports on Win but not Mac - other Heics from same device will import on both.

  • July 19, 2022
  • 4 replies
  • 2555 views

Hello,
over quite a long time it was easy to take photos with my android smart phone in heic format and import it and use it in LrC on my iMac.
But suddenly, the heic images are not supported any more by LrC - they can still be open on the iMac. It's possible to load the files to the cataloge, but not even the preview in LrC is working.

Unfortunatelly I can not upload these files here. I put them to my nextcloud server - hopefully the link will not break:
https://cloud.hoststar.at/s/DjLJT22oZ8HofDk

Can please somebody explain, whats the reason why the one file is supported and the other one not?
And my be even tell me, what to do to make the not supported image work with LrC?
(Until I have no better idea, I have to convert all my not any more supported heic files to jpgs and import then and for new pictures, I also have to use jpg as file format. You can imagine - this workarround is something I don't like to go...)

    This topic has been closed for replies.

    4 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 17, 2022

    Greetings, 

     

    Updates for Adobe Photography products began rolling out Tuesday night, August 16th,  The updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience. 

    Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      July 21, 2022

      What device was used to capture each file? 

      Have any other programs or apps modified either file?

      Rikk Flohr: Adobe Photography Org
      C
      christianp39512572Author
      Participating Frequently
      July 21, 2022

      Hi! The images have been captured both by using a Samsung Galaxy A71. There was no postprocesding done. Only pure filetransfere from phone to hard drive of iMac and then import to LrC (and Photoshop LR - dirket import from phone: as shown in screenshot, (latest) files somehow are shown, but can not be edited. )

      Im pretty sure there is some differenz in the images what make LrC troubles... but what? Are the files wrong? Is my phone creating corrupt files? Is LrC interpreting the heic standard not entierly correct?

      johnrellis
      johnrellis
      Legend
      July 20, 2022

      I observe the same misbehavior in my LR 11.4.1 / Mac OS 12.4.  But interestingly, my LR 11.4.1 / Windows 10 imports both photos just fine.  

       

      Until relatively recently, Adobe said LR only supported .heic files from Apple devices.  But now they support photos from both iOS and Android:

      https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html

       

      So looks like a bug.

        johnrellis
        johnrellis
        Legend
        July 20, 2022

        @Rikk Flohr: Photography, consider moving this into Bugs.

        C
        christianp39512572Author
        Participating Frequently
        July 19, 2022

        Note: also Photoshop Lighroom is not able to fully support the latest heic files, but at least a preview is shown. However - I can not work with these files.
        See screenshot attached.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices