P: Issues exporting photos to a Network Drive

...and the Boeing 737 MAX issue only affected two flights.  It's not the frequency, it's the impact on those affected.

The reported issue does have a material adverse impact on anyone upgrading to 8.3 using W10 and a NAS who would like to export a file.  At a minimum (you do better than the minimum at Adobe, right?) during the upgrade process you should be flagging it as a potential issue for those who use a NAS.  No NAS, no problem. 

We are waiting for you to decide what the reported issue really is and a fix before we make a terrible muddle of our work.  Meanwhile, we are missing out on the new 8.3 features.  This is very powerful software, and with that power comes complexity.  While we love the software, some of us are just hanging on by our teeth.

Thanks for letting me know this is the official source on such issues.  I did not know about it before, but not sure I could find it again for a new issue that I don't know exists (an unknown unknown).  I think you need greater proactivity.

Hey James. As Rikk says, it's not affecting everyone. I still can't reproduce it. I only flagged it up as a possible issue so anyone affected would know where to come for information - and a workaround has since been found and posted in this thread. You may not be affected, and if you are, both the workaround and/or rolling back to a previous version are both very easy.

Just to help clarify, I'm trying to export to a Synology NAS drive.  It worked perfectly before V8.3, but will not work at all now.  I can export to my desktop and cut and paste to the NAS so I do not believe its a security issue on my system, rather than a bug in Lightroom.

Thanks

@James Wall

At this point, we are tracking this as an internal issue but not as a bug as it has not be reproduced by development, quality engineering or our Lightroom Champions on this forum.

This forum is the official place to get information and will be updated if and when we can reproduce and identify the source of the issue. 

Note that it is not affecting all users. 

Rikk,
I am running W10 and use a Synology NAS and became aware of the issue only accidentally while reading Victoria's newsletter.  I was about to update from 8.1 to the latest version, but am now holding off for resolution of this issue.

Why has Adobe not notified we users of the issue directly?  It concerns me that I have to search around various newsletters and websites to find out that there is a problem with the software.  As software is created by humans we know there will be errors.  It is what we humans do.  That there are errors is unfortunate, that we are not told of them -- well, see how Boeing is doing with it's 737 MAX issues or review Richard Nixon's experiences of coverups being worse than the crime.  Sure we will complain about what you could have/should have done, but Adobe not telling us will enrage us.

I've received and added the link to our internal tracking issue. Please leave it in place for a week to ensure that our engineers have downloaded.

Thanks

Following this with Process Monitor demonstrates that for the very same operation (selecting a destination folder) there are 2 different paths in the code. When specifying the folder before exporting, LR tries to directly access the folder (\\MYNAS\Images in my case). When using the "Choose folder later" option, LR opens \\MYNAS\PIPE\srvsvc ??

2 different routines for executing the very same simple operation : not good. Beside uselessly duplicating code, if you have to fix something in one routine you'll usually forget to do the same in the other.

Victoria Bampton - Lightroom Queen, this bug has been reported on another forum as well:

https://forums.adobe.com/thread/2622582

Adobe must have acknowledged this as a bug as they have posted a work around under their help section?

https://helpx.adobe.com/lightroom-classic/kb/error_export_folder.html

I'm having the same issue.  However, importing to my Synology NAS is not a problem.  I will try the workaround when I get back home.  My suspicion is that it has to do with the upgrade, combined with Synology and Windows 10.  It's a very particular issue, it would seem to me, which may explain why Adobe can't replicate it.

Agreed. But having information about Adobe's test machines would allow this tiny percentage of users to compare their systems with systems where Adobe claim to not have any problem. Each affected user could do that.

As of beta testing, I don't see Lightroom on this page. Did I miss something ?