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daveh58821304
daveh58821304
Participating Frequently
July 5, 2018

P: Issues syncing videos with Lightroom Classic CC and Mobile

  • July 5, 2018
  • 22 replies
  • 1808 views

Video syncing is inconsistent.  Some videos are only showing up only in LR iOS Mobile while others only show up in Light room Classic CC.

  • Lightroom Classic CC v 7.4
  • Lightroom iOS Mobile v. 3.3.0.7E41A6  (running on ios v 11.4) issues reported are seen on an ipad and iphone 6 - identical results
  • Windows 10 PC
  •  
  • LR iOS  Mobile  shows 263 photos in the All synced photos, which include 9 videos.
  • LR Classic CC shows 254 photos in the All synced photos and does not show the 9 videos.
  • LR Cloud shows 263 - (254 photo and 9 videos).
  • the 9 videos have auto imported into my collection and into the LT Classic CC catalog and now do reside in my windows 10 PC HDD
  • three of the videos were removed from the synced collection  They are no longer in the Classic CC all synced count,  but continued to exist in the iOS all synced and can be viewed in iOS mobile
  • 6 are new from yesterday and show in the collection, tha iOS all synced, but do not how in the Classic CC all synced


Seems like there is an inconsistency with video between the versions of LR and between what is reported in the various collections

FYI - i use an "Auto Add" collection (iOS Inbox) to auto added photos and videos from the iOS camera roll.  The photos are "auto imported" into dated folders in my desktop catalog.  Seems like the videos are importing  correctly although it did seem to fail on 2 - 1GB video files earlier int he week.  

I have been very happy with this method of getting photos from my iPhone to my LR Desktop, but am now nervous and double check everything before i delete my originals from my iphone's camera roll.

    This topic has been closed for replies.

    22 replies

    A
    awalsh11
    Participating Frequently
    January 25, 2023

    Nevermind. It's clearly stated here: https://helpx.adobe.com/ca/lightroom-classic/kb/sync-faq.html

    A
    awalsh11
    Participating Frequently
    January 25, 2023

    There is no documentation that states the obvious, LR Classic doesn't support video sync. When I add a video in LR Classic to a synced collection I don't get an error message. If there's an actual feature request for this, can you please add in the correct link? The current one is dead.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 26, 2021

    Updating Status

    Rikk Flohr: Adobe Photography Org
    johnrellis
    johnrellis
    Legend
    March 21, 2020
    Moving to the appropriate feature request.

    Please reference the new conversation here: Upload videos from LR Classic to LR Cloud
    johnrellis
    johnrellis
    Legend
    March 21, 2020
    I fully agree, it's not what users expect or want. By "expected" I meant that LR is behaving as designed, i.e. it's not a bug.  I'll merge your comment into the topic requesting this feature.
    S
    someone2
    Known Participant
    March 21, 2020
    Well it does upload smart-previews, and if videos are part of the project it could just upload them.

    And if I upload them manual it could recognize the file hash, instead of duplicating and redownloading them.

    So no, not expected behavior.
    johnrellis
    johnrellis
    Legend
    March 21, 2020
    Unfortunately, that's the expected behavior: Sync will download photos from LR Cloud to LR Classic but it won't upload them from LR Classic to LR Cloud.
    S
    someone2
    Known Participant
    March 21, 2020
    Well mine aren't showing up. They are in LR Classic, they are in the shared collection in LR classic, but they aren't uploaded to LR web or LR mobile. If I upload them manually, LR classic redownloads and duplicates them.
    F
    FeedbackCommunityMember
    Inspiring
    July 8, 2018
    Thank u @victoria bampton your words will surely help the one in problem .
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    July 8, 2018
    No, I agree you shouldn't have to, but I haven't seen a flood of reports and it's not happening on your other devices. If I was in your shoes, I'd add any extra photos, make sure they've synced to the cloud (and perhaps back down to Classic) and then delete the app, reboot the phone and reinstall. Hopefully that'll solve it for you.
    Victoria - The Lightroom Queen
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