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andrewm87895165
andrewm87895165
Participant
Sep 22, 2025 8:54 PM UTC
Open for Voting

P: Lightroom classic crashing when attempting to drag-and-drop photos into a collection. (11279590)

Hi all,

 

I am hoping someone can help.  I am having issues dragging-and-dropping a photo or group of photos into a collection.  Any time I attempt to do this, lightroom classic crashes.  I am running the updated version of lightroom 14.5.1.  OS is Windows 11.   I attached the error xml as well below.  Has anyone run into this or have any suggestions? 

 

I have tried the following and issue persists:

1. Restart computer / lightroom

2. Restore default lightroom settings / preferences

3. Update GPU driver

4. Disable GPU acceleration

5. Create new lightroom catalog

6. Revert to prior versions of lightroom.  I have tried 14.5 and 14.4 so far.

 

Thanks!

Andrew

 

 

 

 

5 replies

andrewm87895165
andrewm87895165Author
Participant
Sep 25, 2025 9:46 AM UTC

Thank you!

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MassC
MassC
Legend
Sep 23, 2025 4:10 PM UTC

Thanks for sharing the email. I've located the crash report associated with it and shared it with the team. Could you confirm whether you're using the Studio or Game driver?

^CM

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andrewm87895165
andrewm87895165Author
Participant
Sep 23, 2025 5:16 PM UTC

I have tried both.  I originally had the game version of the driver installed but tried installing the studio version as well.  This did not resolve the issue.  I also tried with GPU accleration completely off, also with no help.

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    MassC
    MassC
    Legend
    Sep 24, 2025 9:14 PM UTC

    Quick Follow-up! I found your report and logged a bug. Your post has been moved to the bug section and the title updates. Please follow this post for updates. 


    ^CM

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    MassC
    MassC
    Legend
    Sep 22, 2025 11:41 PM UTC

    Hey @andrewm87895165,

    Thanks for sharing the steps you've already taken to fix the issue—super helpful!

    I tried to find a crash report using the email address linked to your community account, but couldn’t. Have you been able to submit a crash report to Adobe yet? If not, here’s how you can do it: https://adobe.ly/4px8z5z

    Please, share the email address you used when submitting the report (if different from this account.) That’ll help us track it down more easily.

     

    Thanks!

    ^CM

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