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CSBTM
January 1, 2026

P: Lightroom Classic Freezes (Black screen, UI glitch) after Using Object Select on Intel Arc 140T

  • January 1, 2026
  • 11 replies
  • 2758 views

Hello,

I recently posted on Intel's forum regarding problem with heavy gpu tasks on my laptop.
They asked me to post here to see if people on Adobe's side have any idea on how to fix this, and to cooperate.

My laptop is an Asus Zenbook (UX3405CA) :


- I9 285H

- Intel Arc 140T 16Go updated with the latest available driver (32.0.101.8331)

- The problem is still there with older drivers

- Windows 11 pro up to date

- Lightroom classic version 15.1

- Tried with older versions of Lightroom

- The BIOS has been updated
- Cleanded drivers with DDU in recovry mode then reinstalled through intel utility tool

- Recleaned them with DDU in recovery mode then reinstalled through MyAsus

The problem persists.
I get a LiveEventKernel with the code 141 in the event viewer every time the problem arises.

I have attached some relevant files, but can't add the dump because the format is not accepted.

I need your help to fix this problem permanently.

Thank you

    11 replies

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    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    January 1, 2026

    Hi @CSBTM,

     

    Thanks for the detailed breakdown. I understand how disruptive this has been, and we’ll need a bit more data to move this forward with engineering.

    To proceed, could you please help with the following:

     

    • The screen recording you shared earlier appears cut off and low resolution
    – Please record a clear screen capture showing the full Lightroom Classic window and the GPU-intensive action that triggers the issue
    – You can upload the recording and any dump files to Google Drive, WeTransfer, or a similar service and share the public link here

     

    • Copy and paste your System Info from Lightroom Classic
    – Lightroom Classic > Help > System Info

     

    • Confirm whether you are using an external monitor
    – If yes, please share the make and model
    – Let us know if HDR, VRR, high refresh rate, G-Sync, or FreeSync is enabled in the monitor OSD
    – Also confirm how it’s connected (HDMI, USB-C/DisplayPort, dock, dongle)

     

    Looking forward to your update so we can take this further.

     

    Best regards,
    Anshul Saini

    C
    CSBTMAuthor
    January 1, 2026

    Thanks for your answer.

    Here is a better video : https://drive.google.com/file/d/1hIxQFhu1oKPWYw0p9_nVQwXAtxWq6s-y/view?usp=drive_link
    I can't screen record directly on the pc because the driver's crash makes the recording crash too when it happens.

    I tried to zoom a bit for it to be clearer for you to see.

     

    I added a .txt with the System info data.

     

    I was using an external monitor on the first video I sent you (Asus ProArt PA278CV Adaptive Sync), connected via Display port, with no HDR, VRR on, but the screen can only go up to 75hz.
    It happens on the laptop's screen to, when no other monitor is plugged in. The second video is recording the laptop's screen.


    The crash also happens when using the "Denoise" functionnality, but only when doing it back to back, and when Lightroom's ram usage goes too high.
    If I let it "cool down" after one Denoising (only 1 pic at a time), it can keep denoising.
    It takes a lot of time though.

    When I use "select object" during masking, it crashes 100% of the time no matter what I do.
    Even with power plugged in.

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    January 1, 2026

    Hi @CSBTM, thanks for sharing that!
    It looks like the video recording is restricted for public viewing. Could you update the sharing settings so anyone with the link can access them?


    From the System Info, I noticed a few things that might explain the GPU issues. Lightroom detects an Intel Arc 140T with 16 GB VRAM, but it’s reporting “GPU memory used by Lightroom: 2097.2 MB / 128.0 MB (1638%),” which suggests a misreported VRAM limit. You’re also running on battery power, and Windows tends to apply power-saving measures that can throttle GPU performance. Plus, your display is running at 192 DPI on a 2880×1800 resolution, which adds extra load for UI scaling.


    Here’s what you can try:
    • Plug in your laptop and set Windows power mode to Best performance
    • In Windows Graphics settings, force Lightroom Classic to use High performance with the Intel Arc GPU
    • In Lightroom Preferences under Performance, switch GPU from Auto to Custom, enable Use GPU for display, and start with Use GPU for image processing turned off. If things improve, turn it back on and test. If issues persist, temporarily disable GPU in Lightroom to confirm the cause


    Let me know how it goes!
    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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