Known Participant

P: Lightroom Classic: no longer syncs completely, successfully.

Forum|Forum|5 years ago
November 10, 2020
83 replies
36551 views

I've had a problem getting my collections to sync for over three months now. Lr Classic used to magically sync my dozens of collections, and over 5,000 files, and did it without any hiccups for several years. Then, suddenly in late July it just stopped working. It would just hang trying to update any new items in any collection, and still does.

I have called support, opened two separate tickets, and followed everything they asked me to do, plus everything ever mentioned here at least three times, and still there's no fix. I even exported a large collection of my portfolio as DNGs, created a new Adobe account, created a new macOS account so everything would be in a clean state, and tried syncing about 1,000 of my photos from that account. LrC still got stuck with 200 photos remaining to sync. Why can't the entire sync database just be reset so we can just start from scratch?

I'm frankly at wit's end. I totally fell in love with LR Classic sync, and used it across my macOS desktop, my iPad, and even my iPhone, and it was working brilliantly. It was so magical, I built my whole workflow around it for my portfolio, my students, and even my clients. Heck, I even built my whole website with it in Adobe Portfolio! Now it's just dead in the water, and I'm stuck, and feel like Adobe doesn't even care.

If anyone has any ideas how to get this to work again, I'd sure love to hear them.

Sincerely,

Hans Rupert

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hofendisasd

Known Participant

I'm on 10.1.1 and have the same problem as reported above. Windows 10, fully updated. Lightroom Classic, fully updated. Syncing goes nowhere. I will continue my workaround of simply plugging my iPhone into my computer and downloading and uploading into Lightroom manually. <sigh> If there's a cautionary tale of why I will 'never' migrate to the Lightroom cloud version, this is it.

PhotoCitizen

Inspiring

At the risk of "hijacking" this thread, my sync problems -- on a Windows 10 PC -- have also been solved with the latest update. Yippee!

berliner_ffm

Inspiring

Hi Rikk, I already downloaded the fix and checked it with all my stuck files and so far everything syncs fine again so far. Thanks for your support!

Rikk Flohr_Photography

Lightroom Classic 10.1.1 was released on Monday 01/11/21 and contains a fix for this issue. Please down the update as soon as it is available in your Creative Cloud App. Thank you for your patience.

Rikk Flohr: Adobe Photography Org

Antoine HLMN

Known Participant

I think you can merge with this bug:

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-100-not-syncing/5fa6853c917fbb3d65012612

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ragrawal

Adobe Employee

Able to access now. Thanks.

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hr114Author

Known Participant

@ragrawal @jens_koopmann

I am able to get to the file (once done dismissing the "sign up now for Dropbox" dialog) on Chrome and Firefox, without any special credentials or logins. Jens, would you be able to confirm, please?

https://www.dropbox.com/s/mi0b8qsj796nhud/LRClassicUnknownLens%E2%80%93FilesFailtoSync.zip?dl=0

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hr114Author

Known Participant

@ragrawal Sorry about that – let me go check the link.

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ragrawal

Adobe Employee

I am able to access the file which you shared.

Not able to access the dropbox link shared by Hans.

berliner_ffm

Inspiring