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JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
January 27, 2016

P: Locks up on MacOS X 10.11.3

  • January 27, 2016
  • 19 replies
  • 422 views

Lightroom CC 2015.4 locks up on my iMac running MacOS X 10.11.3. I had to force quit the application. I've tried several solutions, like uninstalling and then installing the stand-alone installer and the 6.4 updater, and uninstalling and installing LR CC2015.4 from the CC app, but nothing seems to work. The update runs fine on my MacBook Air with MacOS X 10.11.2, so I wonder if it's the combination of both updates that causes the problem.

    19 replies

    S
    Adobe Employee
    simonsaith
    Adobe Employee
    February 18, 2016
    Glad that it helped :-).
    JohanElzenga
    Community Expert
    JohanElzengaCommunity ExpertAuthor
    Community Expert
    February 18, 2016
    Yes, that seems to solve it! Thanks, guys.
    -- Johan W. Elzenga
    F
    FeedbackCommunityMember
    Inspiring
    February 18, 2016
    Johan, I tried this an hour ago and now my Lightroom works fine. However, there is a catch, you need to click on 'Apply to enclosed items...'
    JohanElzenga
    Community Expert
    JohanElzengaCommunity ExpertAuthor
    Community Expert
    February 18, 2016
    No, that isn't the problem. All these folders already have read & write permissions.
    -- Johan W. Elzenga
    S
    Adobe Employee
    simonsaith
    Adobe Employee
    February 18, 2016
    Johan, please take a look at this note to see if it helps in your case, https://helpx.adobe.com/lightroom/kb/lightroom-cc-2015-4-lightroom-6-4-crashes-on-launch.html.

    If you're not sure on how to change the permissions of a folder and its enclosed items, check out this Apple help doc

    https://support.apple.com/kb/PH21997?locale=en_US&viewlocale=en_US
    JohanElzenga
    Community Expert
    JohanElzengaCommunity ExpertAuthor
    Community Expert
    February 17, 2016
    OK, it's up again.
    -- Johan W. Elzenga
    A
    Avinash_Ramesh
    Participating Frequently
    February 17, 2016
    Hi Johan,

    Could you please post the hang log again..the old link : https://www.dropbox.com/s/bykzjmd2r6za9mn/AdobeLightroom_2016-01-27-222015_iMac.hang?dl=0 is not working anymore.

    Regards,
    Avinash
    JohanElzenga
    Community Expert
    JohanElzengaCommunity ExpertAuthor
    Community Expert
    February 1, 2016
    Yes, indeed! It took a few minutes, but now Lightroom is running again. Obviously this is something that needs to be resolved, but it is 'workable' for the time being.
    -- Johan W. Elzenga
    JohanElzenga
    Community Expert
    JohanElzengaCommunity ExpertAuthor
    Community Expert
    February 1, 2016
    Interesting. I've never waited that long, but I'll give it a try.
    -- Johan W. Elzenga
    F
    FeedbackCommunityMember
    Inspiring
    February 1, 2016
    I have the same issue but if you leave Lightroom for 3-5 minutes – spinner disappears and everything works fine. Anyway, I hope to find an appropriate fix.
    Show more replies
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