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JohanElzenga
Community Expert
Community Expert
Jan 27, 2016 9:06 PM UTC
Open for Voting

P: Locks up on MacOS X 10.11.3

Lightroom CC 2015.4 locks up on my iMac running MacOS X 10.11.3. I had to force quit the application. I've tried several solutions, like uninstalling and then installing the stand-alone installer and the 6.4 updater, and uninstalling and installing LR CC2015.4 from the CC app, but nothing seems to work. The update runs fine on my MacBook Air with MacOS X 10.11.2, so I wonder if it's the combination of both updates that causes the problem.

19 replies

Adobe Employee
Feb 18, 2016 5:11 PM UTC
Glad that it helped :-).
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JohanElzenga
Community Expert
Community Expert
Feb 18, 2016 9:41 AM UTC
Yes, that seems to solve it! Thanks, guys.
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-- Johan W. Elzenga
Inspiring
Feb 18, 2016 9:25 AM UTC
Johan, I tried this an hour ago and now my Lightroom works fine. However, there is a catch, you need to click on 'Apply to enclosed items...'
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JohanElzenga
Community Expert
Community Expert
Feb 18, 2016 9:02 AM UTC
No, that isn't the problem. All these folders already have read & write permissions.
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-- Johan W. Elzenga
Adobe Employee
Feb 18, 2016 12:49 AM UTC
Johan, please take a look at this note to see if it helps in your case, https://helpx.adobe.com/lightroom/kb/lightroom-cc-2015-4-lightroom-6-4-crashes-on-launch.html.

If you're not sure on how to change the permissions of a folder and its enclosed items, check out this Apple help doc

https://support.apple.com/kb/PH21997?locale=en_US&viewlocale=en_US
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JohanElzenga
Community Expert
Community Expert
Feb 17, 2016 4:17 PM UTC
OK, it's up again.
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-- Johan W. Elzenga
Participating Frequently
Feb 17, 2016 10:09 AM UTC
Hi Johan,

Could you please post the hang log again..the old link : https://www.dropbox.com/s/bykzjmd2r6za9mn/AdobeLightroom_2016-01-27-222015_iMac.hang?dl=0 is not working anymore.

Regards,
Avinash
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JohanElzenga
Community Expert
Community Expert
Feb 1, 2016 11:10 AM UTC
Yes, indeed! It took a few minutes, but now Lightroom is running again. Obviously this is something that needs to be resolved, but it is 'workable' for the time being.
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-- Johan W. Elzenga
JohanElzenga
Community Expert
Community Expert
Feb 1, 2016 11:04 AM UTC
Interesting. I've never waited that long, but I'll give it a try.
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-- Johan W. Elzenga
Inspiring
Feb 1, 2016 10:50 AM UTC
I have the same issue but if you leave Lightroom for 3-5 minutes – spinner disappears and everything works fine. Anyway, I hope to find an appropriate fix.
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