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Known Participant
Dec 20, 2018 10:39 AM UTC
Open for Voting

P: Loss of internet connection and license

Before I first purchased CC I asked on a forum the question, "will it still run if my internet is down", and I was informed yes.

I have moved to a small volcanic (desert) island where the internet isn't always good.  So far I have been luck in that it has been off when I have not needed to be at my computer.  This morning was the first time, but I thought it would allow me to catch up with photo processing and art work. Until I got the message that Adobe can't check my subscription!!!   So for most of the morning I might as well have gone back to bed!

Now we are hoping to move further inland, where connection problems are more than likely to increase.  I wasn't bothered until this morning, as I thought I would still be able to use Photoshop and Lightroom. :'(

So, have finally got internet back on I opened up Photoshop and Lightroom ok.  When it went down again they did stay open so I see that I must just have a connection in order to open them.

So I have to ask, is there ANY way that I can open Lightroom and Photoshop when my internet connection goes down? 

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56 replies

Known Participant
Dec 20, 2018 1:18 PM UTC
Thank you.  I never sign out.  Turned on computer this morning and realised internet was down. So I just opened Lightroom and got a message that it couldn't confirm my subscription and gave me the option to retry or quit.  Obviously didn't retry as I had no internet!  Opened Photoshop and that was the same.  Once internet came back on it then asked me to sign in.  I don't usually get asked to sign in

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Victoria Bampton LR Queen
Community Expert
Community Expert
Dec 20, 2018 12:51 PM UTC
This doesn't sound like a Photoshop bug but a licensing issue. Not being able to open the software makes it one of the highest priority issues. I'd strongly recommend you don't recommend cracking their software on Adobe's own site!
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Victoria - The Lightroom Queen
Inspiring
Dec 20, 2018 11:36 AM UTC
Yes but if you look at the average time how long it takes to solve issue then it is mostly something between 3 years and eternity. In case that fixing requires to implement new code and build new version of PS. I am not sure if it is this case but professionals needs to earn certain of money per certain period of time.
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Victoria Bampton LR Queen
Community Expert
Community Expert
Dec 20, 2018 11:28 AM UTC
That would be a really bad idea. Definitely don't do that.

If there's a bug that's causing you to get locked out, let's focus on finding it and getting it fixed. Much of Adobe US is on vacation at the moment, so there might be a slight delay, but getting to the root cause is the best solution.
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Victoria - The Lightroom Queen
Inspiring
Dec 20, 2018 11:26 AM UTC
You could try to crack your PS. Usually, it is not legal because these people don't have the valid license which might not be your case. But it still might not be perfectly ok and there is also a chance to download the virus.
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Victoria Bampton LR Queen
Community Expert
Community Expert
Dec 20, 2018 11:24 AM UTC
As long as you don't sign out, it should carry on working for at least a few weeks even if it can't contact the servers. Did you have to sign in, or did it just complain?
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Victoria - The Lightroom Queen