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April 10, 2012

P: LR 4 email feature sending wrong photos

  • April 10, 2012
  • 16 replies
  • 663 views

using new email photo feature...photos send, but they are not the currently selected photos...they are photos from a prior selection of photos that were emailed...even after shutting down LR and restarting, somehow that cache or selection does not clear. From the composed email preview, it looks like the correct photos are being sent...but when I open it up on the receiving side, they are clearly the wrong photos..
BTW, I am running 4.1 RC, but this also happened with 4.0...running Win7 64bit.

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16 replies

Inspiring
April 17, 2012
I am having identical problem -- sending from LR4 on MacBook Pro, OSX 10.6.8 on gmail to an aol account on a new iPad.

Any ideas? I have cleared iPad cache and cookies and restarted but no luck.
April 13, 2012
After further investingation....
When I check the email from a computer (browser based), it seems to have worked.
So far, I still seem to have the problem whenever receiving the email/photo from iphone or ipad (both running 5.01 IOS). seems like when it checks the new email, it doesn't load the new image, just shows the previously sent image...If I shut down email completely, and reload, it seems to now have the correct photo...but all the other sent emails contain that same photo (even though different ones were sent).
Seems like when checking the new email with new photo, the image comes up too quickly (like it goes right to the cache on the iphone/ipad), and not loading from yahoo/gmail server.

Tried sending the same photos with PICASA and it works fine...different image sent and received. My guess is that it has something to do with some accessory data sent with the photo by lightroom, that tricks iphone email app to associate with images in cache? BTW, with LR4, it used to send a bunch of nonsense characters in the email body, which no longer show up now...
All photos sent with picasa are fine...all photos sent with LR have the same issue...even going back to emails sent from LR4 (before 4.1RC upgrade).

Hope that helps.
Participant
April 13, 2012
Hi, we're trying this according to your information, will feedback when get some result. Thanks for your time.
April 11, 2012
I am using Gmail to send email. By client, I am using the built-in client from LR4.

1. The problem is reproducile using file-->email photo...
2. I do not switch catalogs...
3. I am sending using the gmail account thru the lightroom client. Receiving is thru iphone4 built in email client, using a yahoo account.
4. When I try export with previous, I get an error message...
"Unable to export: An internal error has occurred: ?:0: attempt to index field 'email_photo_caption' (a nil value).
Participant
April 11, 2012
Hi, here are some questions:
1.You can reproduce this for each time when you use 'File->Email photo...'?
2.Do you use different catalogs between the prior selection and current selection?
3.What type of account and email client did you use to send and receive?
4.Between prior and current sending, other steps did you do?

Please try 'Export->Export with previous', 'Export->Export For Email(Hard Drive)' in right-clicking menu to see if you can get the correct image.Thanks for your time.

Thanks,
Emily
RikkFlohr: Inactive
Inspiring
April 10, 2012
What is your Email Client?