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Micke, Finland
Participating Frequently
May 7, 2021 1:48 AM UTC
Released

P: LrC 12.2.1 fails to start/launch or is extremely slow launching.

Hi,

 

LRC 12.2.1 is not starting anymore, just launches as a background process using significant amounts of RAM and CPU, but the visible window never shows up. 

 

I have already:

- Tried the alt-shift-click thingie.

- Tried logging out and in from CC.

- Wiping all data files from the computer and letting LRC create a fresh Lightroom folder and catalog file (sometimes it does that, sometimes it hangs before the folder is created). 

- Wiping all Adobe products with the cleaner tool and reinstalling just LRC.

- I have even formatted and reisntalled the computer (becuase it was a good time to do that anyway).

 

But LRC still fails. What to do next?

 

Edition Windows 10 Pro
Version 22H2
Installed on ‎17.‎03.‎2023
OS build 19045.2728
Experience Windows Feature Experience Pack 120.2212.4190.0

 

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438 replies

Participating Frequently
Apr 5, 2023 9:15 PM UTC
I have the same issue. No metrics.json file. Loading has dropped from 14
minutes to 5 minutes but that is still ridiculous in this day and age.


Henry Rowan

henryrowan.pcp@gmail.com
www.hrowanphotography.com
www.pacenterforphotography.org
https://www.facebook.com/pacenterforphotography/
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johnrellis
Legend
Apr 5, 2023 6:25 PM UTC

@coreyaj write, "I do not have the metrics.json file on my system."

 

Triple-check by following the precise steps here to avoid various gotchas looking for the file:

https://community.adobe.com/t5/lightroom-classic-bugs/p-lrc-12-2-1-fails-to-start-launch-or-is-extremely-slow-launching/idc-p/13695275/page/6#M41952

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Participant
Apr 5, 2023 4:45 PM UTC

I'm in a similar boat as tigger4325, I've updated, uninstalled ans reinstalled everything, and LrC will not launch at all.  I click the button, the loading window pops up for half a second then dissapears.  New Lightroom will run, just not Classic.
I do not have the metrics.json file on my system.
I posted this about a week also  - Thanks.


Apple M1 Max
32 GB
Ventura 13.0.1

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Participant
Apr 5, 2023 4:36 PM UTC

Mac user here. This fix (removing metrics.json file) worked me as well. Hope it won't recur and/or that an update will avoid the need for this workaround. Many thanks to the person who figured this out.

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keithc49674561
Inspiring
Apr 5, 2023 4:32 PM UTC

That workaround fixed the problem. Thank you!

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courtneym70595214
Participant
Apr 5, 2023 4:08 PM UTC

thank you so much...that worked! 

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johnrellis
Legend
Apr 5, 2023 3:38 PM UTC
courtneym70595214
Participant
Apr 5, 2023 3:02 PM UTC

I use Lightroom classic on my Mac and have not had too many issues with it until yesterday when it just stopped opening. When I click on it initially it looks like it might open but then the spinning wheel of death appears and it never progresses. The force quit box says Lightroom is not responding. I have tried many of the "fixes" but am not all that tech savvy so not sure if I'm doing something wrong. I have tried to reset the preferences using the shift-option thing but also get the spinning wheel of death and have to force quit it. I have tried to do it manually by looking for the com.adobe.LightroomClassicCC7.plait but I can't find it. I have logged out of everything and signed back in. I have tried to uninstall everything and reinstall. I have tried to open it from a previously saved back up. I have looked for the metrics.json file but don't have one to delete despite knowing Lightroom is not open. I have installed a previous version (12.1) of LrC and that didn't work. I'm at a loss. Help!  

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Rikk Flohr-Retired
Adobe Employee
Apr 5, 2023 12:57 PM UTC

@Tessa288894707bf6  The file is supposed to be there. It is just supposed to be small <100KB not big > GBs.  You need to start a new thread as your issue most likely unrelated to this thread. 

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Rikk Flohr: Adobe Photography Org