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Micke, Finland
Participating Frequently
May 7, 2021 1:48 AM UTC
Released

P: LrC 12.2.1 fails to start/launch or is extremely slow launching.

Hi,

 

LRC 12.2.1 is not starting anymore, just launches as a background process using significant amounts of RAM and CPU, but the visible window never shows up. 

 

I have already:

- Tried the alt-shift-click thingie.

- Tried logging out and in from CC.

- Wiping all data files from the computer and letting LRC create a fresh Lightroom folder and catalog file (sometimes it does that, sometimes it hangs before the folder is created). 

- Wiping all Adobe products with the cleaner tool and reinstalling just LRC.

- I have even formatted and reisntalled the computer (becuase it was a good time to do that anyway).

 

But LRC still fails. What to do next?

 

Edition Windows 10 Pro
Version 22H2
Installed on ‎17.‎03.‎2023
OS build 19045.2728
Experience Windows Feature Experience Pack 120.2212.4190.0

 

This topic is closed to new replies. Start a new post to keep the conversation going.

438 replies

Participating Frequently
Apr 18, 2023 11:03 PM UTC

After doing the fix suggested here to fix the LRC problem my program has run faster and better. That being said, I think I'll wait alittle bit to install the LRC 12.3. A little nervous it may not work and I'll be back to having a problem I don't want. 

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Participant
Apr 18, 2023 10:30 PM UTC

I would be happy to share yet can not find the metrics.json

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Participating Frequently
Apr 18, 2023 9:01 PM UTC

Today's 12.3 update did not resolve my problem, but after the following steps I'm back in action.

 

I started by renaming the folder containing my catalog and associated files. LrC was able to complete launching and generated new copies of the catalog files. I then put back my originals and LrC once again stalled at launch. I removed my Previews.lrdata file but left my original catalog file and this time LrC successfully launched. I then replaced my newly generated Previews.lrdata file with my original Previews.lrdata file and now all seems good. Probably that last step was unnecesary but I wanted to know if that file was the culprit.

 

Not sure what's going on here as I would've expected the original Previews.lrdata file to have become corrupted, but that doesn't appear to be the case. Perhaps the regeneration of the previews file reset pointers that had become corrupt? ¯\_(ツ)_/¯ 

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DdeGannes
Community Expert
Community Expert
Apr 18, 2023 8:57 PM UTC

Has the issue with the "metrics.json" file been rectified with the LrC 12.3 update?

 

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Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;
GoldingD
Legend
Apr 18, 2023 4:39 PM UTC

NiklasHH

 

note/ originally NiklasHH did in fact post a separate problem, that got merged into the above/

 

As the bug that your posting got merged into, appears to not be the solution, and as you stated using another computer user account works, a more complete discussion of possible solutions as follows. If you have not already attempted to reset the preference file, that might be a good first attempt.

 

Account/user rights issue indicated by logging on as other user

 

See:

 

(ref 1): Troubleshoot unexpected behavior in specific user account | Adobe

 

Document referenced above includes for MACOS possible solutions:

 

    • Grant read-write permissions on appropriate folders.
    • Re-create the Adobe application's account-specific preferences files.
    • Troubleshoot account-specific fonts.
    • Delete account-specific Adobe cache files.
    • Troubleshoot account-specific login items.
    • Reset the access settings on the user account's Library folder.
    • Repair the startup disk.
    • Use a new user account.

 

and, perhaps:

 

(ref 2): Basic troubleshooting steps to fix issues in Lightroom Classic | Adobe

 

Document referenced above includes:

 

    • Reset the preference file
    • Install latest LrC version
    • Install OS updates
    • Troubleshoot user account permissions
    • Setup a new Admin user account
    • Start in Safe Mode to troubleshoot

 

Note, for additional information on resetting the preferences file, see (ref 3)

 

(ref 3): https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

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Rikk Flohr-Retired
Adobe Employee
Apr 18, 2023 2:50 PM UTC

@NiklasHH  It sounds like your issue is unrelated to this thread. You should start a new issue under Discussions. 

 

Thanks.

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Rikk Flohr: Adobe Photography Org
Rikk Flohr-Retired
Adobe Employee
Apr 18, 2023 2:49 PM UTC

@Johan Thalin  It sounds like this thread does not related to your issue. You should start a new thread in Discussions. - Thanks

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Rikk Flohr: Adobe Photography Org
TheDigitalDog
Inspiring
Apr 18, 2023 2:49 PM UTC
quote

This supposed fix did not fix squat. Still the same issue... I would appreciate if someone from Adobe support could have a look at this on my end instead of just merging it into other seemingly similar issues!

 

This is primarily a user-to-sure support forum. If you want help outside it:

https://www.adobe.com/about-adobe/contact.html

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Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
NiklasHH
Inspiring
Apr 18, 2023 2:37 PM UTC

This supposed fix did not fix squat. Still the same issue... I would appreciate if someone from Adobe support could have a look at this on my end instead of just merging it into other seemingly similar issues!

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Rikk Flohr-Retired
Adobe Employee
Apr 18, 2023 2:28 PM UTC

@idahochukar  No additional steps are necessary. If you renamed metrics.json to metrics.old,  you can discard your .old file. 

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Rikk Flohr: Adobe Photography Org