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Micke, Finland
Participating Frequently
May 7, 2021

P: LrC 12.2.1 fails to start/launch or is extremely slow launching.

Hi,

 

LRC 12.2.1 is not starting anymore, just launches as a background process using significant amounts of RAM and CPU, but the visible window never shows up. 

 

I have already:

- Tried the alt-shift-click thingie.

- Tried logging out and in from CC.

- Wiping all data files from the computer and letting LRC create a fresh Lightroom folder and catalog file (sometimes it does that, sometimes it hangs before the folder is created). 

- Wiping all Adobe products with the cleaner tool and reinstalling just LRC.

- I have even formatted and reisntalled the computer (becuase it was a good time to do that anyway).

 

But LRC still fails. What to do next?

 

Edition Windows 10 Pro
Version 22H2
Installed on ‎17.‎03.‎2023
OS build 19045.2728
Experience Windows Feature Experience Pack 120.2212.4190.0

 

このトピックへの返信は締め切られました。

返信数 211

Participating Frequently
April 18, 2023

After doing the fix suggested here to fix the LRC problem my program has run faster and better. That being said, I think I'll wait alittle bit to install the LRC 12.3. A little nervous it may not work and I'll be back to having a problem I don't want. 

Participant
April 18, 2023

I would be happy to share yet can not find the metrics.json

Participating Frequently
April 18, 2023

Today's 12.3 update did not resolve my problem, but after the following steps I'm back in action.

 

I started by renaming the folder containing my catalog and associated files. LrC was able to complete launching and generated new copies of the catalog files. I then put back my originals and LrC once again stalled at launch. I removed my Previews.lrdata file but left my original catalog file and this time LrC successfully launched. I then replaced my newly generated Previews.lrdata file with my original Previews.lrdata file and now all seems good. Probably that last step was unnecesary but I wanted to know if that file was the culprit.

 

Not sure what's going on here as I would've expected the original Previews.lrdata file to have become corrupted, but that doesn't appear to be the case. Perhaps the regeneration of the previews file reset pointers that had become corrupt? ¯\_(ツ)_/¯ 

DdeGannes
Community Expert
Community Expert
April 18, 2023

Has the issue with the "metrics.json" file been rectified with the LrC 12.3 update?

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
GoldingD
Legend
April 18, 2023

NiklasHH

 

note/ originally NiklasHH did in fact post a separate problem, that got merged into the above/

 

As the bug that your posting got merged into, appears to not be the solution, and as you stated using another computer user account works, a more complete discussion of possible solutions as follows. If you have not already attempted to reset the preference file, that might be a good first attempt.

 

Account/user rights issue indicated by logging on as other user

 

See:

 

(ref 1): Troubleshoot unexpected behavior in specific user account | Adobe

 

Document referenced above includes for MACOS possible solutions:

 

    • Grant read-write permissions on appropriate folders.
    • Re-create the Adobe application's account-specific preferences files.
    • Troubleshoot account-specific fonts.
    • Delete account-specific Adobe cache files.
    • Troubleshoot account-specific login items.
    • Reset the access settings on the user account's Library folder.
    • Repair the startup disk.
    • Use a new user account.

 

and, perhaps:

 

(ref 2): Basic troubleshooting steps to fix issues in Lightroom Classic | Adobe

 

Document referenced above includes:

 

    • Reset the preference file
    • Install latest LrC version
    • Install OS updates
    • Troubleshoot user account permissions
    • Setup a new Admin user account
    • Start in Safe Mode to troubleshoot

 

Note, for additional information on resetting the preferences file, see (ref 3)

 

(ref 3): https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Rikk Flohr_Photography
Community Manager
April 18, 2023

@NiklasHH  It sounds like your issue is unrelated to this thread. You should start a new issue under Discussions. 

 

Thanks.

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
April 18, 2023

@Johan Thalin  It sounds like this thread does not related to your issue. You should start a new thread in Discussions. - Thanks

Rikk Flohr: Adobe Photography Org
TheDigitalDog
Inspiring
April 18, 2023
quote

This supposed fix did not fix squat. Still the same issue... I would appreciate if someone from Adobe support could have a look at this on my end instead of just merging it into other seemingly similar issues!

 

This is primarily a user-to-sure support forum. If you want help outside it:

https://www.adobe.com/about-adobe/contact.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
NiklasHH
Inspiring
April 18, 2023

This supposed fix did not fix squat. Still the same issue... I would appreciate if someone from Adobe support could have a look at this on my end instead of just merging it into other seemingly similar issues!

Rikk Flohr_Photography
Community Manager
April 18, 2023

@idahochukar  No additional steps are necessary. If you renamed metrics.json to metrics.old,  you can discard your .old file. 

Rikk Flohr: Adobe Photography Org