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Phil35389287hc6t
Participant
Feb 12, 2024 1:29 AM UTC
Open for Voting

P: LrC 13.1 crashing regularly on two different laptops/setups (9046173)

Okay, so just noticed recently that both my work laptop (Win10) and home laptop (Win11) have started crashing when jumping in/out of Library/Develop modules. I tend to end up with a grey screen in the main image area first before LrC either crashes completely or just hangs with the grey screen for ages.

 

Work laptop crash report attached (got deleted on upload). System setup info also attached for both.

 

Weird its just started. I'm using SSDs for both external catalogues too - only common factor?

 

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    9 replies

    Phil35389287hc6tAuthor
    Participant
    Feb 12, 2024 10:35 PM UTC

    Thanks an understood 🙂 

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      johnrellis
      johnrellis
      Legend
      Feb 12, 2024 8:36 PM UTC

      "Though both laptops are experiencing exactly the same issue with Lightroom, so likely unrelated."

       

      The work laptop may be experiencing multiple issues, so I recommend you get your IT team to update the graphics driver. There are hundreds of posts here about LR problems of all sorts caused by old graphics drivers.

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        Rikk Flohr-Retired
        Adobe Employee
        Rikk Flohr-Retired
        Feb 12, 2024 7:59 PM UTC

        The crash from your personal address maps to an existing bug that is planned for a future release. I've cross-referenced the existing bug to this thread so that when a fix is released, this thread will be notified. 

        Thanks for the other email. I will be removing it from your post for security purposes. 

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        Rikk Flohr: Adobe Photography Org
        GoldingD
        GoldingD
        Legend
        Feb 12, 2024 6:30 PM UTC

        Work:

        Library Path: D:\Phils Lightroom Library\Phil-LIC-2023\Philrcatl-LIC-2023-v13.

        Home:

         

         

        Library Path: E:\LR2020\LR2020-v13.lrcat

         

        So these are completely different catalogs, correct?

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          Phil35389287hc6tAuthor
          Participant
          Feb 12, 2024 7:05 PM UTC

          Thanks, yup. The one with LIC references are Work related, the other my personal one, hence using Work and Personal laptops (Win10 and Win11 respectively)

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            johnrellis
            johnrellis
            Legend
            Feb 12, 2024 4:42 PM UTC

            "DirectX: NVIDIA T1200 Laptop GPU (27.21.14.6209)"

             

            This graphics driver is 2.5 years old, and LR is very sensitive to driver bugs (of which there are many). Update to the latest driver from here:

            https://www.nvidia.com/download/driverResults.aspx/218641/en-us/

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              Phil35389287hc6tAuthor
              Participant
              Feb 12, 2024 7:09 PM UTC

              Thanks yes, that laptop build is controlled by our IT team. Though both laptops are experiencing exactly the same issue with Lightroom, so likely unrelated.

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                Rikk Flohr-Retired
                Adobe Employee
                Rikk Flohr-Retired
                Feb 12, 2024 12:45 PM UTC

                We’ve reviewed the email address you use with this forum and find no crash reports in our system.

                 

                Did you see a crash dialog?

                Do you use a different email address when filling out the crash report?

                Was the crash dialog Adobe’s? Microsoft’s? 

                 

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                Rikk Flohr: Adobe Photography Org
                  Phil35389287hc6tAuthor
                  Participant
                  Feb 12, 2024 7:07 PM UTC

                  Hi Rikk - I may have only completed the Home(Win11) laptop Adobe Crash report. Not sure I did that with my work one. So you will have likely got one from <removed>

                   

                   

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