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DClark064
August 5, 2026

P: LrC 15.5 Video Files Issues (Windows)

  • August 5, 2026
  • 91 replies
  • 2009 views

I updated to LrC 15.5 a few hours ago.  Since then LrC has problems with video files.  The first problem I noticed was that when I tried to synchronize a folder that had two new video files.  After a couple of minutes I got the error message “An unknown error occurred while reading the video file. (2)”.  I had just completed those files with DaVinci Resolve so I went back and produced the same files again to check if DR had made an error.  When I tried again with the new files but got the same errors.  I was able to play both videos without any issue using VLC Media Player, so they seem to be OK.  I then shutdown LrC and did a backup including optimizing the catalog, and then restarted it to see if that made any difference, but same error.  Then I started looking at other videos that were already in LrC and found that when browsing them in the Library module, most of them pop up a message “There was an error working with the video”.  They will not play in LrC but work fine with VLC Media Player. 

Prior to upgrading to 15.5 I did not experience any of these errors. Is anyone else seeing these problems?

 

    91 replies

    Ian Lyons
    Community Expert
    Community Expert
    August 5, 2026

    Have you tried resetting the LrC Preference file? This is a useful self-check that can easily be made when odd behaviour occurs, especially after the application has been upgraded. You can use Method 1 as shown in below linked help document:

     

    https://helpx.adobe.com/lightroom-classic/desktop/introduction-to-lightroom-classic/reset-preferences.html

    DClark064
    DClark064Author
    August 5, 2026

    Tried that, no change.

    It’s amazing that after so many years this is still a bug in Lightroom, and is recommended for any unusual behavior. Sometimes it works, but, alas, not in this case.