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Vance5678
Participant
Apr 5, 2022 3:53 PM UTC
Released

P: (Mac) Crashes when typing email address

When I attempt to email a photo using Lightroom Classic on my mac I get a crashes every time.  It occurs when I type the to address it crashes when I get to about the 9th character in the address.  So far I have been on the phone with adobe and they gave up after trying it in a new user account and it functioned correctly.  I have uninstalled lightroom, deleted all the preferences I can find, and reinstalled it but the issue remains.  Both macOS and LRc are fully updated.  Has anyone else had this issue come up and found a solution?

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15 replies

Vance5678Author
Participant
Apr 18, 2023 2:21 PM UTC
Fixed for me too



Sent from my Galaxy
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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Apr 18, 2023 1:13 PM UTC

    No responses to query 3/14 - closing as fixed

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    Rikk Flohr: Adobe Photography Org
    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Mar 14, 2023 12:12 PM UTC

    Is anyone on this thread still seeing this issue? Please let us know.

     

    Thanks!

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    Rikk Flohr: Adobe Photography Org
    gqllc007
    Participating Frequently
    Apr 16, 2022 1:40 PM UTC

    Thanks. Appreciate it. I thought it was at the @ symbol like previous but it just crashes with any symbol, character or number around 11-13th symbol in. That is with the new update 

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Apr 16, 2022 1:15 PM UTC

    Open investigation bug based upon crash reports supplied. 

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    Rikk Flohr: Adobe Photography Org
    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Apr 12, 2022 1:00 PM UTC

    We’ve reviewed the email addresses you use with this forum and found no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s?  Apple’s?

     

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    Rikk Flohr: Adobe Photography Org
    gqllc007
    Participating Frequently
    Apr 15, 2022 7:50 PM UTC

    I have sent several crash reports from either <removed for privacy>

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Apr 15, 2022 9:18 PM UTC

    I find a single crash report under the Gmail address for 11.2. Please upgrade to 11.3 and see if you are still crashing. 

     

    Thanks!

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    Rikk Flohr: Adobe Photography Org
    gqllc007
    Participating Frequently
    Apr 11, 2022 3:19 PM UTC

    Mine does exactly the same thing. Mine will crash every time I type @   So my work around for now has been to add the email address's  to the drop down menu at the upper right so I use a shortcut and just type the name of the person and I add any email address I want to send pictures to and that works. So it doesn't recognize the @ symbol since it is autofill.  Did that make sense?  You can send me and email to gqllc007@gmail if that didn't make sense 

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    default1u3hzgdwvnhj
    Participant
    Apr 11, 2022 3:14 PM UTC

    does it crash when you get to the at (@) sign?  

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    gqllc007
    Participating Frequently
    Apr 11, 2022 3:19 PM UTC

    Yes mine crashes at the @ symbol 

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    TheDigitalDog
    TheDigitalDog
    Inspiring
    Apr 11, 2022 7:10 PM UTC

    No crash on this end using (typing) @ manually in an email address. Works as it should on my Mac, latest build of Lightroom Classic, OS 12.3.1

    Try resetting preferences or my suggestion first posted.

    https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

    Quit Lightroom Classic.
    MacOS: Press and hold the Shift + Option keys.
    Windows: Press and hold the Shift + Alt keys.
    While holding down the keys, launch Lightroom Classic.
    When asked, select "Yes".

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    Author “Color Management for Photographers" &amp; "Photoshop CC Color Management/pluralsight"
    TheDigitalDog
    TheDigitalDog
    Inspiring
    Apr 5, 2022 4:23 PM UTC

    Try logging into another account (you may need to make one): does it still crash?

    If you boot into Safe mode (hold down Shift Key at boot): does it still crash?

    Have you tried running a free utility like Onyx to see if that stops the crashing? 
    https://www.titanium-software.fr/en/onyx.html

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    Author “Color Management for Photographers" &amp; "Photoshop CC Color Management/pluralsight"
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