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Inspiring
May 2, 2022

P: (Mac) Direct Camera Connect fails to show previews in Import Dialog

  • May 2, 2022
  • 75 replies
  • 12537 views

My system has worked perfectly for many years, but I’m encountering strange issues on import in Lr Classic that have recently plagued me. 

 

When importing via a plugged in thunderbolt cable into my R5s:

- image previews no longer load into the thumbnails, or will load dramatically slower and one at a time. (Whereas they used to snap into each empty thumbnail cells immediately)

- sometimes it will show no photos to import (which was frightening the first few times to see). I’ll cancel and reopen the import prompt which usually works after the second or third try.

- sometimes import window will show photos from other shoot days but not my most recent images. I’ll cancel the import prompt and reopen. Often it’ll all load in after a few tries.

- If I get through these issues, the most difficult part is actually importing. Import can take 5 minutes before starting, if I’m lucky. (It used to start within 10 seconds.) Two out of three times the import completely fails to start. 

 

 

Other details: 

- This seems to happen with all three of my Canon R5s

- I’m encountering this issue on my Mac Studio running Ventura 13.3.1

- My Lr Classic (v. 12.3) catalogues and previews are stored on my internal HD

- My photos are stored on a 70TB OWC Thunderbay. (I switched from Drobo 8D fairly recently)

- The same R5 and imported photos load like normal on my MBP when imported. 

- This is happening with multiple LrC catalogues

- This issue started happening for a few weeks, prior to updating to the latest Lr Classic

 

 

Since this issue is happening with multiple catalogs and cameras, I was thinking it was either with my Mac Studio that stores the catalogues, or my OWC Thunderbay external since it stores the photos. However since this issue seems to happen before I technically need to select the destination drive, now I’m thinking the issue is my computer where Lr is running. 

 

Could this be a RAM problem? Has anyone encountered this issue before? 

 

Any ideas based are greatly appreciated since importing after a shoot has gone from taking 10 minutes of my times to 2 hrs. Hopefully this can help others too.

This topic has been closed for replies.

75 replies

johnrellis
Legend
July 28, 2023
Participating Frequently
July 28, 2023

Sorry All, 

I assumed that replies would be 'filed' under the specific comment I was replying to. I have the problem of import thumbnails being blank when importing from an external device (camera, i-phone). It affects all catalogs so is probably not related to individual catalogs. I have found a bit of a workaround by connecting two devices clicking between them seems to enable some images (not always all). 

 

Once again sorry for the confusion about my out of place replies.

 

Rob

Participating Frequently
July 28, 2023

I have found that clicking away from a device and then back to it I get some of the preview images to appear. I also find no problem when trying to import from a hard-drive.

Participating Frequently
July 28, 2023

I too have the problem and it affects all catalogs so, sadly, there's no benefit from deleting catalog related files.

johnrellis
Legend
July 26, 2023

"I'm hoping my posting to this thread will keep me updated as to when this gets resolved."

 

Yes, Adobe is very good about updating bug reports here when their status changes.

Inspiring
July 24, 2023
@mominaustin<>

Yes, this is something I'm sure there will be a fix for soon.

In the meantime, I have been getting some or most thumbnails by

1. Plug in iPhone and select Import; make sure your computer recognizes the phone and unlock if necessary
2. Note all the blank thumbnails
3. Cancel import
4. Hit Import button again
5. Some or all thumbnails appear
6. Repeat if necessary

Hope this helps.
Participating Frequently
July 23, 2023

I don't use the Adobe Support Community very much, but am having this exact problem trying to import photos from my iphone.  Read the workarounds, and they aren't really acceptable in my opinion.  Since Adobe has acknowledged this as a bug (pretty major if you ask me), I'm hoping my posting to this thread will keep me updated as to when this gets resolved.  This is why I was so hesitant and only just this month upgraded from LR 6, the last non-subscription version, to this latest subscription based model.  Not too shocking to me that I immediately encountered a problem.

Participating Frequently
July 21, 2023

Macbook  Pro 20167 Monterey 12.6.7

DdeGannes
Community Expert
Community Expert
July 21, 2023

@BillB9811817 , and exact version of your Operating System?

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
Participating Frequently
July 21, 2023

LRC 12.4. I am importing from Canon 6D MII via cable