Inspiring

P: (Mac) Direct Camera Connect fails to show previews in Import Dialog

Forum|Forum|3 years ago
May 2, 2022
75 replies
12537 views

My system has worked perfectly for many years, but I’m encountering strange issues on import in Lr Classic that have recently plagued me.

When importing via a plugged in thunderbolt cable into my R5s:

- image previews no longer load into the thumbnails, or will load dramatically slower and one at a time. (Whereas they used to snap into each empty thumbnail cells immediately)

- sometimes it will show no photos to import (which was frightening the first few times to see). I’ll cancel and reopen the import prompt which usually works after the second or third try.

- sometimes import window will show photos from other shoot days but not my most recent images. I’ll cancel the import prompt and reopen. Often it’ll all load in after a few tries.

- If I get through these issues, the most difficult part is actually importing. Import can take 5 minutes before starting, if I’m lucky. (It used to start within 10 seconds.) Two out of three times the import completely fails to start.

Other details:

- This seems to happen with all three of my Canon R5s

- I’m encountering this issue on my Mac Studio running Ventura 13.3.1

- My Lr Classic (v. 12.3) catalogues and previews are stored on my internal HD

- My photos are stored on a 70TB OWC Thunderbay. (I switched from Drobo 8D fairly recently)

- The same R5 and imported photos load like normal on my MBP when imported.

- This is happening with multiple LrC catalogues

- This issue started happening for a few weeks, prior to updating to the latest Lr Classic

Since this issue is happening with multiple catalogs and cameras, I was thinking it was either with my Mac Studio that stores the catalogues, or my OWC Thunderbay external since it stores the photos. However since this issue seems to happen before I technically need to select the destination drive, now I’m thinking the issue is my computer where Lr is running.

Could this be a RAM problem? Has anyone encountered this issue before?

Any ideas based are greatly appreciated since importing after a shoot has gone from taking 10 minutes of my times to 2 hrs. Hopefully this can help others too.

macOS

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Philippe28365314vkb0

Participant

I have the same problem with importing photos by connected camera.
Nikon D850

Mac Ventura on MacMini

D

Dieter2aRider

Participant

If the import function is used, the thumbnails are not displayed. A gray frame is displayed based on the preview image. If the import function is then closed and opened a second time, all previews appear.

Photos are to be imported from a Nikon Z9.

Lightroom Classic-Version: 12.4

Betriebssystem: Mac OS 13 Version: 13.4.1 [22F82]

JohanElzenga

Community Expert

Are you importing by connecting the camera? I believe that is a known issue.

-- Johan W. Elzenga

Rikk Flohr_Photography

Community Manager

Apologies - when the bug was written, the status never got set on this post. Setting now.

Rikk Flohr: Adobe Photography Org

BillBill

Participant

do these posts actually get read by Adobe? Excellent question.
Adobe should be ashamed it provides no mechanism to communicate directly to
them through any format. Lack of technical support is a problem.

--
Bill
Sent from my iPhone 11 Pro Max or from my computer, one or the other.

T

touheyphotoAuthor

Inspiring

Sameer,

Were you ever able to get to the bottom of this? Seems many others including myself are experiencing this issue now, and it's really affecting my ability to work.

T

touheyphotoAuthor

Inspiring

This bug is affecting more than just the import dialogue in LrC. For instance sometimes the import dialogue claims there are no photos and the jaw dropping part is unplugging my camera, hitting the play button, and seeing NO PHOTOS ON MY CAMERA until I do a battery pull. What could possibly cause that to happen?

The only workaround for me has been using a card reader but I can't do that for the iPhone, which also has this same issue.

What are the next steps with something like this ... do these posts actually get read by Adobe?

P

Philippe28365314vkb0

Participant

In version 12.4 I can't see my photo's to import from camera in gridmodus.

I only see gray boxes, without any preview.

Version 12.3 works very well.

What can I do for solving this problem in version 12.4 ?

johnrellis

Legend

Adobe has acknowledged this bug in 12.4. See this post for workarounds while waiting for a fix:

https://community.adobe.com/t5/lightroom-classic-bugs/p-mac-direct-camera-connect-fails-to-show-previews-in-import-dialog/idc-p/13900636#M44781

johnrellis

Legend

@NiiiiiJ, while waiting for Adobe to fix this, see these workarounds:

https://community.adobe.com/t5/lightroom-classic-bugs/p-mac-direct-camera-connect-fails-to-show-previews-in-import-dialog/idc-p/13900636#M44781

johnrellis

Legend

Another workaround for mobile devices:

5. In LR Mobile, enable the option Auto Add From Device Photos. In LR Classic, enable sync with LR Cloud. After photos sync from the mobile device to LR Classic, if you wish to remove the photos from LR Cloud, delete them from the special collection All Synced Photographs in LR Classic.

BillBill

Participant

No longer able to download iPhone photos into LR Classic. When iPhone attached and open LRC, selecting my iPhone as device I only see grayed out area and the file (jpg) name, no photos avaialbe for download. Is this a new issue. I had to transfer photos to desktop on computer to download into LRC

iOS 16.5.1

Osx Ventura 13.3.1

LRC 12.4

johnrellis

Legend

I see the same symptoms with my LR 12.4 / Mac OS 13.4 / Iphone 11 Pro / IOS 16.5 (see the screenshot below). However, I don't see it with LR 12.3.

Lots of people have reported problems trying to import from cameras via USB cable with LR 12.4, and Adobe has acknowledged this bug.

"I only see grayed out area and the file (jpg) name, no photos available for download."

Though you can't see the actual photo thumbnails, you can still select them for import (see the screenshot).

Workarounds:

1. If you camera supports it (many/most don't anymore), change the mode of the USB connection from MTP or PTP (Media/Picture Transfer Protocol) to MSC (Mass Storage Connection).

2. Import all the photos with the option Don't Import Suspected Duplicates and delete undesired photos after importing.

3. Roll back to LR 12.3 or perhaps 12.3.1 (I haven't tested 12.3.1).

4. Use the Mac Image Capture app to copy the photos to your computer and then import them into LR from there.

5. For cameras with memory cards, use a card reader (obviously not applicable to a phone.)

6. For mobile devices: In LR Mobile, enable the option Auto Add From Device Photos. In LR Classic, enable sync with LR Cloud. After photos sync from the mobile device to LR Classic, if you wish to remove the photos from LR Cloud, delete them from the special collection All Synced Photographs in LR Classic.