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P: (Mac) People masks selections are not as expected (Entire Screen or Square Area)

Forum|Forum|2 years ago
April 2, 2023
144 replies
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This was originally posted under "Bugs" but I really want this to be answered as a question. I will be happy to delete whichever post doesn't fit under the best category however! Thank you.

When using Lightroom Classic 12.2.1 with MacOS Ventura 13.3 (on a Retina 5K, 27-inch, 2020 iMac with the AMD Radeon Pro 5700 XT 16 GB and 72 GB of memory)...

I am getting the entire image selected when I try to use the "Select People" then choosing "Entire Person." Lightroom Classic allows me to individually select the hair, teeth, eyes, etc. as usual but when trying to select the entire body, the whole screen gets turned pink to indicate that the Lightroom thinks that the whole picture is the person.

I've attached two (redacted for privacy) screenshots of the "Subject" masking that still works as it should and the "Entire Person" mask that shows where the entire photo area has been selected incorrectly by the AI.

Anybody have any thoughts? Thanks!

macOS

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Yasimine22267823nzd4

Participant

I am having the exact same issue!!! Were you able to resolve this? I was on the phone with adobe support for 3 hours and mac support for 2... If anything they made things worse. I can not select any people ever since I updated to MCOSVentura 13.3. My masking tools stopped working the next day!!! I am beyond frustrated and have done everything in my power to try and resolve this.

johnrellis

Legend

@Yasimine22267823nzd4, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running.

D

Dorota25751404akr1

Participant

Hi,

so since 3 days my lightroom is not working as it should - if I try to select people detection the mask is just a square, if I try to detect subject it "detects" some random stuff and if I choose to detect background the mask is generally 99% of my photo.

How can I fix it? I've tried to uninstalling it but it didn't helped. Can someone give me some tips how to fix my software?

I use windows 11 and my LR Classic version is 12.3

S

SweetPeaPhotog

Participating Frequently

Just chiming in to say that I just got this bug on my Mac, running ryzan 5700xt with 8gb ram. I know it something stupid because it was working fine prior to the Lightroom classic update and now its not working.

johnrellis

Legend

@SweetPeaPhotog, Adobe is constantly improving LR's use of the graphics processor, so it's very possible that the new code in LR 12.3 is tripping over a bug that the code in 12.2 didn't. Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

js_chicagoAuthor

Known Participant

John: We are talking about the Mac. Here's what it says at the link you sent...

macOS:

Graphics drivers are updated via operating system updates.

There are no graphics drivers to be had by "going directly to the manufacturer's web site." I'm not quite sure why you would suggest downloading a driver unless you've been mistaken about the nature of the problem we're having and that there's literally nothing we can do until Adobe, Apple and AMD get together and fix this. But if I'm mistaken about what you're talking about, then I sincerely apologize, but if you're suggesting something without truly being aware of the situation on the Mac, then I remain bewildered and upset.

P

pigpen69

Participating Frequently

Just chiming in here to say I have the same problem with 3.8 GHz 8-Core Intel Core i7 and AMD Radeon Pro 5700 8 GB. I spent 3 hours with tech support only for them to realize this thread existed. Real drag. I hope they fix it very soon.

Andreas29710925mack

Participating Frequently

Same here - iMac 2020 (Mac OS 13.3.1(a)) - 64GB RAM - AMD Radeon Pro 5700XT with Lightroom v12.3. Some LR versions ago the masking worked as designed but now the "select person" option masks the entire picture. Sad, that this very important feature is still buggy up to now. On my MacBook Pro with M2 processor everything is fine.

js_chicagoAuthor

Known Participant

Thanks for adding your experience as well!

js_chicagoAuthor

Known Participant

When using Lightroom Classic 12.2.1 with MacOS Ventura 13.3 (on a Retina 5K, 27-inch, 2020 iMac with the AMD Radeon Pro 5700 XT 16 GB and 72 GB of memory)...

I am getting the entire image selected when I try to use the "Select People" then choosing "Entire Person." Lightroom Classic allows me to individually select the hair, teeth, eyes, etc. as usual but when trying to select the entire body, the whole screen gets turned pink to indicate that the Lightroom thinks that the whole picture is the person.

I've attached two (redacted for privacy) screenshots of the "Subject" masking that still works as it should and the "Entire Person" mask that shows where the entire photo area has been selected incorrectly by the AI.

Anybody have any thoughts? Thanks!