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hfiguiere
Participating Frequently
Dec 5, 2012 12:33 AM UTC
Released

P: Map crash

On regular basis I get a crash in Lightroom when load a GPS track in the map module. This usually happen when I load more than one per session. When this happens restarting Lightroom and loading the GPS track again works.

The GPS track in in .gpx, generated by HoudahGPS

This problem exists since the initial beta of Lightroom 4. Still happen in the 4.3RC. This is on Mac. I have systematically sent the crash report to Adobe (check with my email address if you have access to them)

The only reason I report it here is because I was told the crash reporting is not useful.

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    26 replies

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    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    Dec 14, 2012 8:50 AM UTC
    Perfect. Ben, here's the file in question. https://dl.dropbox.com/u/459889/20121...
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    Victoria - The Lightroom Queen
    hfiguiereAuthor
    Participating Frequently
    Dec 14, 2012 3:53 AM UTC
    I saw the reply with the email after, for some reason. Then I was away. Will do it now.
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    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    Dec 11, 2012 7:58 AM UTC
    So I've already given you my email address, and I'll pass it on to Ben. Why are we going round in circles over this?
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    Victoria - The Lightroom Queen
    hfiguiereAuthor
    Participating Frequently
    Dec 11, 2012 4:05 AM UTC
    To send a 544KB file? Really?

    I could just email it.
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    B+Warde
    Adobe Employee
    B+Warde
    Adobe Employee
    Dec 7, 2012 11:52 PM UTC
    The Lightroom engineer working on Maps has looked at the crash reports which Hub submitted through the crash reporting system. The engineer still feels that it would be useful if we could reproduce the issue ourselves, which your tracklogs might help with.

    Both yousendit and dropbox are free to sign up for. If you really don't want to do that, then I can send you instructions for uploading the tracklogs to me directly at Adobe over FTP, but trust, me, yousendit or dropbox is going to be easier. :-)

    Thanks,
    Ben
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    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    Dec 6, 2012 8:40 AM UTC
    If you're still stuck, email it to me at members@lightroomqueen.com and I'll post the link.
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    Victoria - The Lightroom Queen
    FeedbackCommunityMember
    Inspiring
    Dec 6, 2012 4:31 AM UTC
    The bottom of the Adobe crash report includes a GUID that we can search for.
    But it would be a heck of a lot faster if you would just post the crash report here.
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    hfiguiereAuthor
    Participating Frequently
    Dec 6, 2012 3:56 AM UTC
    Got my third tonight. I would link the crash report if I could.
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    hfiguiereAuthor
    Participating Frequently
    Dec 6, 2012 3:41 AM UTC
    Also I would link you to the crash report, but the Crash Reporting does not provide me with the means to do so, like a crash ID, a URL or a bug number.
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    FeedbackCommunityMember
    Inspiring
    Dec 6, 2012 3:35 AM UTC
    Post the crash report here so we can read it.
    It's not so easy to find your crash report in a database of thousands without more information.
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