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Participating Frequently
May 22, 2023 3:40 PM UTC
Released

P: Map module will not load Google Maps

The map module in Adobe Lightroom Classic v12.3 will not load Google Maps correctly. Error message: "See the JavaScript console for technical details." 

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14 replies

johnrellis
Legend
Jun 27, 2024 12:50 AM UTC

@glk47, try these troubleshooting steps:

 

1. In a Web browser, verify that maps.google.com works.

 

2. In LR, go to the Library module. Then exit LR, restart LR, and go back to the Map module. (Exiting LR directly from the Map module can cause your symptoms.)

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Participant
Jun 25, 2024 9:53 PM UTC

Getting this now with LR Classic 13.3.1

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Participant
Jan 30, 2024 3:17 PM UTC

I still have that problem in LR Classic version 13.1 I get the message: "Oops! Something went wrong. This page didn't load Google Maps correctly. See the JavaScript console for technical details."

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johnrellis
Legend
Jan 8, 2024 5:35 PM UTC

"maps.google.com works fine. But exiting in library mode doesn't help, I still get no map."

 

Hmm. Given you're on a four-year-old version of LR, which Adobe no longer supports, I don't think Adobe would be of much help on this.

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Fjellfotografen
Participating Frequently
Jan 8, 2024 5:30 PM UTC

Thank's John, maps.google.com works fine. But exiting in library mode doesn't help, I still get no map.

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johnrellis
Legend
Jan 6, 2024 4:57 PM UTC

@Fjellfotografen, you likely are experiencing a different issue than the bug reported (and fixed) in this thread, given that you're on a very old version of LR and Mac OS anbd you're observing different symptoms.

 

"Nothing happens, I just see a gray field."

 

1. In a Web browser, verify that maps.google.com works.

 

2. In LR, go to the Library module. Then exit LR, restart LR, and go back to the Map module. (Exiting LR directly from the Map module can cause your symptoms.)

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Fjellfotografen
Participating Frequently
Jan 6, 2024 8:33 AM UTC

I run Lightroom Classic 9.4 on OSX 10.13.6 and everything has been working fine, but after the latest update in December 2023, I can no longer get the map to show up. Nothing happens, I just see a gray field.
Everything else seems to be working as usual as far as I can tell.

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Rikk Flohr-Retired
Adobe Employee
Dec 14, 2023 4:17 AM UTC

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The December 2023 updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

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Rikk Flohr: Adobe Photography Org
mastix
Inspiring
Nov 12, 2023 4:56 PM UTC

Same happening here. Google Maps is very unstable on Lightroom Classic. I also Have ACdsee and PhotoMechanic and don't have this issue in those programs

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Participant
Oct 9, 2023 8:58 PM UTC

I just recieved the same error in Lightroom Classic 12.5.  I was updating some geotags and Lightroom hung up.  I've restarted Lightroom and rebooted the PC with no success. 

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