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KR Seals
Community Expert
Community Expert
Nov 14, 2018 4:35 PM UTC
Released

P: Most functions in Edit, Image, Layer, Select and Filter grayed out for image opened from LrC

Win 10 1803, LR  8.0, I7 8700k, 64GB ram Control keys inop. Most functions in Edit, Image, Layer, Select anf Filter grayed out. Images opened directly into PS all ok. Reset prefs no help.

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211 replies

parkylondon
Inspiring
Dec 6, 2018 9:28 PM UTC
Sorry to hear that Jeffrey, I hope you are fully fit now. 

I guess the radio silence meant no-one else was available to provide information, commentary or even to shine a wee bit of light on this issue?
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Legend
Dec 6, 2018 9:09 PM UTC
Sorry, I've been out for a while with pneumonia. I can't give any exact details but it will be fixed in the next update.
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parkylondon
Inspiring
Dec 6, 2018 8:34 PM UTC
Thank you for the links but knowing a bit more about when this issue is going to be sorted would have been much more helpful. Still, you're the first Adobe person to post here in quite a while, so thanks for that too.
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Legend
Dec 6, 2018 8:29 PM UTC
TheDigitalDog
Inspiring
Dec 6, 2018 7:21 PM UTC
It is very simple. But some people would rather vent then fix the temporary problem. 
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Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Inspiring
Dec 6, 2018 7:19 PM UTC
The answer to this problem is simple: go to Preferences/General in Photoshop and tick the second option down - disable home screen. Problem solved! It's a new feature that has been added without realising it affected LR, but it is quite unnecessary so tick the box and it goes away and LR and PS work as usual.

Bob Frost
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Participant
Dec 6, 2018 7:10 PM UTC
Let's cut the name calling and encourage Adobe to become a quality, reliable, supplier of imaging software which works out of the box hassle free.  A change of internal culture is what is needed and wanted.
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Participant
Dec 6, 2018 7:06 PM UTC
Thanks for reinforcing my critique.  I shouldn't have to look all over the Adobe universe to find that information.  It's one thing to post links all over that point back to one source of truth, and it's another to have that information spread all over in bits and pieces like some easter egg hunt.  The winner gets an informed decision on to install an upgrade.  The losers spend hours searching, well, everywhere and potentially getting bad advice in the process.
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TheDigitalDog
Inspiring
Dec 6, 2018 7:06 PM UTC

>> Because from what I see you have no affiliation with them.

You're not looking, and thus not seeing. 

Geoff Decker:
>>I mean maybe we as a community need to find a way to calculate loss of production hours, find a lawyer, and do a class action lawsuit.<<

Class action; Ridiculous!

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Author “Color Management for Photographers" &amp; "Photoshop CC Color Management/pluralsight"
TheDigitalDog
Inspiring
Dec 6, 2018 7:05 PM UTC
>>I mean you seem like someone who just likes to hear themselves talk but you really have a vague understanding of U.S. law when it comes to software.
The facts bud:
https://labs.adobe.com/technologies/eula/lightroom.html
8. LIMITATION OF LIABILITY. EXCEPT FOR THE EXCLUSIVE REMEDY SET FORTH ABOVE AND AS OTHERWISE PROVIDED IN SECTION 14, IN NO EVENT WILL ADOBE OR ITS AFFILIATES OR SUPPLIERS BE LIABLE TO YOU FOR ANY LOSS, DAMAGES, CLAIMS OR COSTS WHATSOEVER INCLUDING ANY CONSEQUENTIAL, INDIRECT OR INCIDENTAL DAMAGES, ANY LOST PROFITS OR LOST SAVINGS, ANY DAMAGES RESULTING FROM BUSINESS INTERRUPTION, PERSONAL INJURY OR FAILURE TO MEET ANY DUTY OF CARE, OR CLAIMS BY A THIRD PARTY, EVEN IF AN ADOBE REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, DAMAGES, CLAIMS OR COSTS. THE FOREGOING LIMITATIONS AND EXCLUSIONS APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION. ADOBE'S AGGREGATE LIABILITY AND THAT OF ITS AFFILIATES AND SUPPLIERS UNDER OR IN CONNECTION WITH THIS AGREEMENT WILL BE LIMITED TO THE AMOUNT PAID FOR THE SOFTWARE, IF ANY. THIS LIMITATION WILL APPLY EVEN IN THE EVENT OF A FUNDAMENTAL OR MATERIAL BREACH OR A BREACH OF THE FUNDAMENTAL OR MATERIAL TERMS OF THIS AGREEMENT. Nothing contained in this agreement limits Adobe's liability to you in the event of death or personal injury resulting from Adobe's negligence or for the tort of deceit (fraud). Adobe is acting on behalf of its affiliates and suppliers for the purpose of disclaiming, excluding and limiting obligations, warranties and liability, but in no other respects and for no other purpose. For further information, please see the jurisdiction specific information at the end of this agreement, if any, or contact the Adobe Customer Support Department.
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Author “Color Management for Photographers" &amp; "Photoshop CC Color Management/pluralsight"