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Aimee V Photo
Known Participant
Jan 31, 2023 6:09 PM UTC
Released

P: No import button in Library module, Develop module gives me an error, more...

no import button in Library module, Develop module:

An error occurred when attempting to change modules

map module says unable to comnect to adobe servers, 

I am dead in LR & can not work. Is there something going on? It worked fine yesterday. I am updated, I have uninstalled & reinstalled, reset preferences, gave full permisson to LR on Mac. 

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18 replies

Rikk Flohr-Retired
Adobe Employee
Mar 10, 2023 2:49 PM UTC

Updating status to fixed.

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Rikk Flohr: Adobe Photography Org
Prabal Kumar Ghosh
Adobe Employee
Adobe Employee
Feb 20, 2023 4:59 AM UTC

Hi All,
We have attempted to fix the issue in 12.2.
Can you please update to 12.2 version and give it a try.

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Participating Frequently
Feb 10, 2023 7:11 PM UTC

Thank you David. Unfortunately, in safe mode the same problem. Had to close the application with Cmd-Alt-Esc. Now waiting until Adobe comes with a solution.

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dhampny
Inspiring
Feb 9, 2023 2:46 PM UTC

This worked for me.  Maybe it will help you while we wait for the fix from Adobe.

Restart your Mac in Safe mode.  Apparently, that cleans out some caches in addition to only starting necessary processes.  While in Safe mode check to see if LrC performs normally.  It did for me.  Then Shutdown your Mac (DO NOT do a restart), wait 30 seconds or so then power your Mac up again.  Hopefully, LrC is working properly again now.  From this point on do not Restart your Mac, always do a Shutdown followed by a Power On, if you have to for some reason.  This has fixed the problem for me a couple of times.  I just had to get into the habit of not Restarting.  (I don't know why a Restart "breaks" LrC but Shutdown and Power On doesn't?). Good luck.

David

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Aimee V Photo
Known Participant
Feb 9, 2023 2:17 PM UTC

You are not the only one. Me too. I felt like I was the only one!  It is so frustrating. LRC completely unusable. I am using bridge > camera raw > photoshop, but this is seriously a much slower, more clicks workflow. I would love to hear if anyone has a better workflow alternative. 

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Aimee V Photo
Known Participant
Feb 8, 2023 7:14 PM UTC

LR is completely unuseable. Is there any update on this? Am I the only one or all Mac users? This is really frustrating. 

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Participating Frequently
Feb 3, 2023 2:04 PM UTC

After my HD crashed, I had to install all Acrobat apps on the new HD in my MacBook Pro (Big Sur). Everything went well, except that in Lightroom CC I don't have the Import button in the Library tab. It is not that is greyed out, it is not there at all. Several reinstallations did not solve the issue. When I close LR CC, I get an error message with no proposed solution. Anyone who knows what is going on?

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kglad
Community Expert
Community Expert
Feb 3, 2023 2:10 PM UTC

<moved from download&install>

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Aimee V Photo
Known Participant
Jan 31, 2023 7:04 PM UTC

oh ok. Thank you.

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Rikk Flohr-Retired
Adobe Employee
Jan 31, 2023 7:02 PM UTC

The bug was reported to the team already. I have linked your post to that bug so that when a fix is issued, you will receive notification via this thread. 

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Rikk Flohr: Adobe Photography Org
Aimee V Photo
Known Participant
Jan 31, 2023 6:52 PM UTC

I'm sorry. What does that mean? 

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