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ramaswamyr75239517
Participant
Sep 25, 2016 1:14 PM UTC
Released

P: Panels and filmstrip black when switching to Develop

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

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    QBELDA
    Participating Frequently
    Apr 12, 2017 4:09 PM UTC
    Can anyone tell me how I UNFOLLOW this conversation? I have tried several times now with no joy - all I get are simply more emails giving me one-time codes I haven't asked for and directions to web pages with nothing on them ...
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    FeedbackCommunityMember
    Inspiring
    Apr 12, 2017 3:54 PM UTC
    On the panel black out issue, I too had the problem but after using "Better Snap Tool" it seems the matter went away.  Not sure I can isolate the improvement to this application but it may hold some clues for a LR fix. Using macOS 10.12.4 iMac 2012 2.7ghz, i5 NVIDIA GeForce GT card
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    RunningTide
    Participating Frequently
    Apr 12, 2017 3:35 PM UTC
    I just noticed, that I cannot sign in for syncing with LR Mobile.
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    RunningTide
    Participating Frequently
    Apr 12, 2017 3:26 PM UTC
    I tried it all, but again I get the same error message: 'the installation of LR is completed, but a patch has failed. I got no information about what patch. I get no version name 2015.10, but only CC 2015 [1014445]
    see:
    https://www.dropbox.com/sh/wjh16yfzwqq4591/AAC69J2maOzqv0ULQAXpODYsa?dl=0
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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Apr 12, 2017 2:45 PM UTC
    You may need to run the Cleaner: see this document: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
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    Rikk Flohr: Adobe Photography Org
    RunningTide
    Participating Frequently
    Apr 12, 2017 2:43 PM UTC
    The CC App was up to date.  I uninstalled LR and installed it via de CC App. I have now version Adobe Lightroom 1014445, but I got also an error message, that a patch failed with the question to try it again.  I have tried it again, but I still got the error message: 5
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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Apr 12, 2017 2:11 PM UTC
    The work on fixing this behavior is still in progress. Thank you for updating us on your experience and the steps necessary to arrive in the condition. 
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    Rikk Flohr: Adobe Photography Org
    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Apr 12, 2017 2:04 PM UTC
    Make sure your Creative Cloud App is up to date: (4.0.1.188).
    Restart your computer. 
    Uninstall Lightroom via the App.
    Reinstall Lightroom via the App. 

    Did that fix it?
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    Rikk Flohr: Adobe Photography Org
    RunningTide
    Participating Frequently
    Apr 12, 2017 2:02 PM UTC
    I tried to update from 2015.9 to 2015.10 but I get an error message: 5. Closing and starting Creative Cloud App and trying it again doesn't work.
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    Mikmar110@gmail.com
    Participating Frequently
    Apr 11, 2017 11:46 PM UTC
    I just downloaded 2015.10 and tried it.  It still seizes up when I attempt to remove multiple images and I have to completely shut down and restart.  The black panels problem  and the selection problems have not occurred in the short time I have used it.
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