Participant

P: Panels and filmstrip black when switching to Develop

Forum|Forum|9 years ago
September 25, 2016
344 replies
5259 views

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

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F

FeedbackCommunityMember

Inspiring

I found that I was missing features in the version CC 2015.6.1 I had rolled back to, so I uninstalled it and reinstalled v. 2015.7 a few days ago. Everything is running well even with the graphic processor enabled. So I guess I'll stay at 2015.7 until CC 2017 comes out -- whenever that is.

S

schleima

Participating Frequently

Hi Sara,

Bug is known and seems to have spread like wild fire recently. Many people complaining. Sometimes a simple click on a slider in the dev module makes the panels go black.
It's a real annoyance and Adobe is on the case

S

sarag55182640

Participating Frequently

After the latest update, I accidentally sometimes hit the wrong keystroke and suddenly only my image is showing and the rest of the screen is black. It becomes non-functional. Nothing will bring back the side, top, or bottom bars except restarting LR. What is happening? Another bug?

F

FeedbackCommunityMember

Inspiring

I was experiencing the problem of the panels going black as well and I am still using El Capitan. I got on the chat line to Adobe and let them take over my computer. The rep did a full check and he disabled my Graphics processor as well as changing the name of older versions of LR in my applications folder.
The problem seems to have disappeared.

Victoria Bampton LR Queen

Community Expert

No, there's no risks to your catalog or develop settings. It's always worth having up to date backups just in case you make a mistake somewhere along the line, but the actual process is safe. When you uninstall, there's a checkbox that lets you keep or remove preferences - I'd recommend keeping them.

Victoria - The Lightroom Queen

E

emelgee68

Participant

You can force the panels to come back on a Mac using Opt-Cmd 1 for the library, 2 for develop 3 for the map etc. Inconvenient, but Lightroom does continue to work normally. This happens when a lot of tasks are running at once. Unfortunately LR does not recover once the panels have diisappeared and you'll have to continue to use the Opt-Cmd keys to switch between modules.

M

miggin

Participating Frequently

I rolled back to 2015.7 and have had no problems

Buffalosoldiersky

Participating Frequently

Exactly, I can't afford to loose 2 years of editing.....

J

jsc909

Participating Frequently

Perhaps someone from Adobe could let us know if there are any risks involved in rolling back (e.g. problems with catalogue or develop settings). This seems to be left to the user to find out, as usual. What is it we are paying for again?

Paul Tansley

Known Participant

Yes, saw that, as Victoria has merged this with this thread. However, the latest update 2015.8 actually fixes another bug, which was annoying - a sort issue I reported. So for the time being, I'll live with the vanishing panels. At least it's a recognised bug, so will hopefully be dealt with soon.

Hampshire Wedding Photographer / Documentary Wedding Photographer

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