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Participant
September 25, 2016

P: Panels and filmstrip black when switching to Develop

  • September 25, 2016
  • 344 replies
  • 5259 views

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

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344 replies

Victoria Bampton LR Queen
Community Expert
Community Expert
December 21, 2016
The updates are available too. Full roll back instructions are here https://www.lightroomqueen.com/roll-b...
Victoria - The Lightroom Queen
Inspiring
December 21, 2016
It got so bad I have to revert to a previous version of Lightroom-- but unfortunately only LR CC 2015.0 was made available by Adobe.  Adobe: can you please give us a newer version to revert to while you are fixing this problem?  It is crazy to have to go back 8 versions to fix a problem created in LR CC 2015.8!
Inspiring
December 20, 2016
I've got the same problem since I installed 2015.8. My computer is fall 2013 27" iMac. I"ve tried disabling the graphics processor, didn't have any impact on panels blacking out. Panels black out regardless of whether I have processor checked or not.  If I click on photos the side panels just go black. I can minimize and bring it back but as soon as I click anywhere it blacks out again. 
Inspiring
December 19, 2016
Same problem going back and forth between Develop and Library module. I thought it was my computer!@?
Participant
December 19, 2016
Same problem here after updating LR to 2015.8...

Lightroom version: CC 2015.8 [ 1099473 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 [6]
Application architecture: x64
Logical processor count: 8
Processor speed: 4.0 GHz
Built-in memory: 24,576.0 MB
Real memory available to Lightroom: 24,576.0 MB
Real memory used by Lightroom: 6,409.7 MB (26.0%)
Virtual memory used by Lightroom: 8,717.7 MB
Memory cache size: 5,601.2 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Displays: 1) 5120x2880, 2) 5120x2880

Graphics Processor Info: 
AMD Radeon R9 M295X OpenGL Engine

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 4.1 ATI-1.42.15
Renderer: AMD Radeon R9 M295X OpenGL Engine
LanguageVersion: 4.10
Participating Frequently
December 17, 2016
Same problem here on an iMac, it's very annoying !!
Can't reaaly work
Was working ok before the last LR update as far as i can remember
Buffalosoldiersky
Participating Frequently
December 15, 2016
Same issue here on Mac Book Pro Retina OS Sierra. Since this morning I had to restart Lightroom 3 times. This makes working impossible, I use Lightroom in my photography studio not only for editing, printing but also to showcase the work at the viewings. Yesterday, it happened at front of my clients 2 times.
Inspiring
December 15, 2016
I'm seeing this occasionally during a day of processing and several variations thereof. However, I cannot reliably reproduce it. I have GPU acceleration enabled (NVIDIA GeForce GT 750M 2048 MB) on a stock Retina MBP/ Mac OS 10.12.2.

Changing mode seems to be cumulatively involved and I regularly maximise the image during a session with Shift Tab (or L L).

@129856 No it does not. I am also not able to use G / E keys to any effect when the issue is 'live'.

Note: I did not see this in 2015.7
Participating Frequently
December 15, 2016
Sometimes, but it happens again straight away, necessitating a restart. I'm quite sure an update is needed, between this and the loss of GPU support for many macs, I don't really know what you are doing at Adobe with LR.
Participating Frequently
December 15, 2016
Yes, at least in my experience, but not for long.  The peripheral panes soon black out again in apparent response to subsequent user input.  I haven't taken the time to try methodically to discover a pattern, but my impression is that changing mode from e.g., Library to Develop is very likely to provoke them to go black again while user input within the same mode is less likely to do so.  In any event, the blackout typically recurs within a minute or two after minimizing and restoring.  The fix typically is more persistent when you kill and restart the LR process.  After doing that, I can often work for an hour or more before experiencing this phenomenon, even when cycling among different modes.  So it seems that minimizing and restoring the LR window provokes a temporary restoration of the visibility of the panes along the periphery, but doesn't correct the funny state within LR that caused the blackout in the first place.

By the way, I have never seen this condition occur spontaneously.  In other words, the panes have never blacked out except when I was using the keyboard and mouse.  So it seems as though there is some sort of pathological interaction between a thread that is involved in processing user input and one that is responsible for painting the screen.