P: Photo import from iPhone fails after updating on iOS 10.2

Hey Sunil,

it seems, others had similar problems:

https://feedback.photoshop.com/photoshop_family/topics/cannot-import-into-lightroom-6-8?topic-reply-...

I posted the link to our communication into their forum and I hope the latest El Capitan security update will be the solution for everyone affected by this problem.

Markus

Hey Sunil -

good news. Today's El Capitan update (additional update 10.11.6) fixed the problem. Apple labelled it a "Kernel problem" making apps freeze sometimes.

I only found a german news text on this, released ca 1h ago:

http://www.macgadget.de/News/2017/01/17/Apple-Update-f%C3%BCr-OS-X-El-Capitan-behebt-Kernel-Problem

The news text says the security update 2016-003, released in Dec 2016, introduced a bug, which made the system freeze under certain conditions. This should be fixed with the above mentioned additional update. I don't know if the problem was only occuring in "german releases" of El Capitan (if there is something like a german OS release).  At least I found no english link or corresponding site, which made me wonder..

So it seems, that the problem was not a specific Lightroom/El Capitan/iOS-interaction problem but rather Lightroom (after updating the iphone on the latest iOS) in this case was just the only app which made an unspecific Kernel problem occur when starting an import from the iphone.

The current update should fix the problem and as far as I can evaluate this - it did. No problems with the photo import any more. Very happy. Nevertheless thanks a lot.

Markus

Yes, import from the iphone is still not working. Sometimes the mentioned workaround helps. Sometimes Lightroom just freezes and I can't do anything but shut it down. It's frustrating 😞

Markus

Thanks for the detailed info, Markus.
It's strange. The Photos app shouldn't have any dependency on Lightroom import.
Does this problem persist?

Thanks,
Sunil

Sunil -

i'm sorry, it's still strange somehow. I can start to import into Lightroom after unlocking the iphone. But the import will freeze if I don't start the photos app. As soon as the photo app starts and begins to list the jpg-files from the iphone in its own import dialogue, the import in Lightroom will proceed and finish. As if the photos app would remove some kind of barrier, you know? So my workaround at the moment is as follows: 1. connect iphone to the MacBook. 2. Start Lightroom and open Import Dialogue. 3. Unlock iphone: Photos will be listed in the import dialogue window. 4. Choose image files to import, start import, Lightroom says it is importing image files but there is no process (no imported pictures shown and no progress in the progress bar). 5. start photos app and open import tab in photos app. Import of image files in Lightroom starts, proceeds and finishes without any further action.

Hope this helps

Markus

Sunil -

thank you very much for your support.

I was fiddling around now for a while and I think the problem is solved. It seems that it was an apple security settings issue. First I followed your advice and tried to start an import using the photos app and this was only possible after unlocking the iphone. I tried to import into Lightroom then and it took several minutes for one jpg file, i don't know why, but the import into lightroom was successful. I finally did a reset of the iphone security settings and now I still have to unlock the iphone every single time before I start an import into lightroom (which wasn't necessary before the iOS update) and it takes more time than I would expect but it works. I never had such a problem after an iOS update but it seems that the iOS 10.2 update did something about the security settings or the 'trust this computer' processes respectively and this seems to affect file exchange/import.

So let's see if there will be further development but for now I think it's ok. I will be grateful for any additional advice from you.

Again, thank you very much. I will post further insights if there will be any.

Markus

Thanks for the detailed info, Markus.
Could you please open the Photos app and see if you see the same behavior?
I am trying to see if this is the case with all apps in your machine.

Thanks,
Sunil

Hey "ragrawal" and Sunil - thank you for your replies.

Yes, it is Lightroom Version 6.8.

I am using an iphone 6S

Locking/Unlocking does not make a difference.

Shutting down and restarting the iphone while it is connected to the Macbook enables me to find and choose photos on the iphone via the Lightroom import dialogue (image files appear in the import dialogue window). But, as mentioned above, if I choose a photo and start the import, even when I choose only one single file, Lightroom won't import but freeze and I have to shut it down via activity manager.

To go a bit more into detail: I found out that it is not necessary to really shut down and restart the iphone. I just have to press the right sided button of my iphone until the 'swish to shut down' screen appears. This is enough to make the images appear in the Lightroom import dialogue. I don't understand this but I tried it several times. It is enough to 'start shutting down' the iphone and Lightroom will find the image files. But then it is again the same: I try to import one single or a few files and Lightroom freezes. It is impossible to really import the chosen files.

Hope this helps.

Markus

Markus,
Could you please let us know the Lightroom version you use? Is it 6.8?
We are not able to reproduce the issue internally. Also, please let us know the iPhone model you use.
Thanks for the forum link.
To confirm: does locking/unlocking the phone make a difference?

Thanks,
Sunil

Thanks for contacting Adobe.

While we figure out what the problem is , you can try the workaround given on the forum link :
"The way I can import photos is to shut my iPhone down and restart it, while connected."