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JSAbrahamson
Participant
November 7, 2022

P: Print Module, Page Set Up Crashes Lightroom Classic V 12.0.1

  • November 7, 2022
  • 260 replies
  • 20832 views

Good day. I ran across this issue yesterday, 6 Nov, and I'm not sure who (Adobe, Apple, Epson) is responsible for t/s and fix- it is frustrating. Simple to explain - fixing is another issure entirely.

 

I'm using a 16" 2019, Intel MacBook Pro w/32Gb Ram. I upgraded to MacOS Ventura and Lightroom Classic v12.0.1.  Going into Print Module and trying to select Page Set Up crashes Lightroom. I tried restarting the computer, resetting LR Preferences and turning off GPU Acceleration to no avail. 

Do the LR Print Module, Page Set Up and Printer Settings, pull their input from the printer manufacturer drivers? Again, I'm not sure who is responsible or even how to go about troubleshooting/fixing. Any help/advise would be appreciated. Thanks in advance.

I have two projects for customers in work - I should have known better than to upgrade this soon.

 

 

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    260 replies

    Show previous replies
    rickl10198951
    rickl10198951
    Participant
    March 29, 2023

    I just updated to 13.3 on both an Intel MacBook Pro and an Mac Studio (M1 Max), and the update has fixed the Page Setup crash for Lightroom Classic. 

      Carthie
      Carthie
      Participating Frequently
      March 29, 2023

      Hi Rikk,

      this update of MacOS (Ventura 13.3) obviously solved the problem!

      Thanks for your assistence!

      I'll delete the videos I posted on YouTube some weeks ago!

       

      Carsten Thielhelm

        T
        thomasc44855084
        Participant
        March 26, 2023

        Same Problem here. And everything is up to date!

        B
        Bryan Gray Photography
        Inspiring
        March 23, 2023

        Same thing is happening to me. 

        martinwolfy
        martinwolfy
        Known Participant
        March 14, 2023

        This is not confined to apple chips, it was doing it on my 2017 intel imac.

        D
        DeskTopPhoto
        Participating Frequently
        March 14, 2023

        I have an Intel chip and it crashes. I do like the PS print suggestion.

        Peter
        <removed for privacy>

        “He who is deceived is turned into a thing.” - Mikhail Bakhtin, Russian philosopher - 1943

        P
        Paul412
        Participating Frequently
        March 14, 2023
        I just spoke with Adobe again. They're saying it's a worldwide issue with
        Apple M1 silicon chips using Ventura OS13.x and they are working on it -
        feverishly I hope!!

        Another work around they mentioned is to use the Photoshop Print mod if you
        have PS.
        philpion
        philpion
        Participating Frequently
        March 14, 2023

        This is not a problem just for Apple chip computers. I have a 2019 MacBook Pro (Intel) and despite numerous trials, tests and explorations, my wheels are still spinning in the Page Setup Crash quagmire. And I'm still patiently awaiting a sign from Adobe that they are aware of and working on a resolution to the issue.

        A
        akapaddy
        Inspiring
        March 14, 2023

        @Paul412 I am no expert but using Rosetta will not resolve this problem.  Not that should you even have to install it anyway, it's just a case of ticking the 'Open with Rosetta' box in the 'Get Info' window when you right click on the application (in this case Lightroom).

         

        I have the Rosetta box ticked in both LR and PS.  I still have this crash issue.

        P
        Paul412
        Participating Frequently
        March 14, 2023

        I spent about 4 hours yesterday with Adobe support without any solution.  The probelm apparently is happening with Apple Silicon chip computers - mine is a Mini M1.  Apple also supplied an app called Rosetta (not the language app) to allow apps that worked with Intel to work with their new silicon chips.  We tried installing Rosetta - couldn't do it.  Going to call Apple today to see what they have to say.

         

        In the meantime, here's my work around.  I have a smart collection that collects my pintable (soft proof, etc) photos.  I pick the ones I wan to print and export them as a catalog to iCloud.  Then on my older Macbook-air (intel chips)  I import them into a LRC folder.  It's the same version of LRC and printer drivers for my Epson ET-8550 but the Mac os is 11.x which I think is Bug Sur.  Print module, page setup works fine - no crashes.

         

         

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