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Inspiring
May 8, 2019 1:14 PM UTC
Needs More Info

P: Problem with dynamicmediaserver.exe not importing one video

When importing photos and videos to Lightroom from disk (copy, add) from a particular directory, the import of the .mov files would fail with a message indicating that the connection was lost with the dynamicmediaserver.exe process.  Once the dynamicmediaserver.exe process hung, I had to kill the process to get Lightroom import working properly again.  However, every time I tried to import .mov files from the particular directory, it would hang again.  The problem appeared to be a very small .mov file with only a single video frame.  When I removed this file the dymanicmediaserver.exe process would not hang, and the import proceeded normally.

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8 replies

Rikk Flohr-Retired
Adobe Employee
Jun 16, 2020 1:11 PM UTC
Version 9.3, an update to Lightroom Classic, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!
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Rikk Flohr: Adobe Photography Org
Adobe Employee
May 10, 2019 2:26 PM UTC
Yes, Scott. Thanks very much!

I was able to reproduce the problem with the video file you sent. I have reported it to the development team and it will be taken up for fixing in a future update.
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Inspiring
May 10, 2019 2:24 PM UTC
Were you successful reproducing the problem?
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Inspiring
May 9, 2019 5:05 AM UTC
Sent.
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Adobe Employee
May 9, 2019 4:57 AM UTC
Ok - I sent you an email. Please share the video.
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Inspiring
May 9, 2019 2:18 AM UTC
Hi Goapher, please send me a PM so I can send a download link.  Thanks.
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Inspiring
May 9, 2019 2:10 AM UTC
Sure, you can find the .mov file here: https://1drv.ms/v/s!Ak-cSoZJkuT3uDcuqJjPbc9Zasb_
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Adobe Employee
May 8, 2019 3:47 PM UTC
Hi Scott, Could you please share the video (.mov) file that is causing the issue for you? A download link or a public share will suffice.

Thanks.
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