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Known Participant
April 25, 2015

P: Random white images when exporting or publishing

  • April 25, 2015
  • 150 replies
  • 3793 views

I have just installed the 2015 CC edition of Light Room but am having problems publishing and exporting photographs. When either exporting to hard disk or publishing to FlickR, I'm getting 5 or 6 random, all white images.

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150 replies

Inspiring
July 20, 2015
MAYBE IMPORTANT NOTE here... when you are saying that the files you have exported are ok, are you looking only at EXIF thumbnails or are you actually opening those files to see them big?

Exif thumbnails are generated successfully even if the file i all-white. Thus it is crutial that you open the file to see if it is ok or not :). Or at least use some viewer that does not use EXIF thumbnails or has an option to generate thumbnails from scratch.
Inspiring
July 20, 2015
This problem is occuring to me for a long time. Throughout that time I used.
LR4 on Win7
LR4 on Win8
LR6 on Win8
occur on JPGs (other formats I haven't tried)
only watermarker (with png watermark - includes transparent pixels)
50+ photos only cannot confirm even though I think it happend even with a single photo export
johnrellis
Legend
July 19, 2015
I agree this is very frustrating. But try my workaround posted above, which ensures that all your pics get exported (at the cost of slowing down the export): http://feedback.photoshop.com/photosh...
Inspiring
July 19, 2015
Not being able to trust your software, creating lots of extra work having to check every export and even though the people here told adobe what was wrong it still is unreliable. It makes one feel angry over the added stress and loss of time. Maybe we should bill adobe for the extra work we're doing...
Inspiring
July 8, 2015
I'm having the same problem since the last update
Stange thing is that when I export the same picture again, it wil work the second or third time.
Participating Frequently
June 16, 2015
Thanks for the info, it is appreciated.

It will probably takes some time to get the bug fixed... the normal process in development is : enter the bug in the bug tracking software, assign it to a project manager, rate the bug severity, put it on hold... x days later, review the problem, assign it to a developer, developer has to reproduce the bug, try to find the solution for concurent processing, Google the problem, check stackoverflow.com, try the solution, repeat Google searches and fixes, find something that works, send it for the new version, mark the bug "fixed", do the quality insurance, go to the build process... We are now in August 😉 If we are lucky, the fix will work; if it makes unwanted side effects, we are back to the developer and it's now september.

Multithreading bugs requires a lot of thinking and times, it is normaly not an easy "bug". As companies grows, it goes slower and couples of hours to fix a bug become couples of weeks.

The developers on the projets probably have thousand of bugs to correct AND they need to get vacations... I hope it will be fixed for september (fingers crossed).
Participating Frequently
June 16, 2015
Sigh. Well guess its time to try out Capture One and Lightzone
Participating Frequently
June 16, 2015
Your problem description was good! As a developer, I always appreciated more cases and examples until... it is fixed. And the more people write about this problem, the sooner Adobe will resolve it 🙂
Inspiring
June 16, 2015
Extract from the Adobe blog. More waiting I suppose.

dan says:
June 16, 2015 at 6:57 am
Did this update address the random white images when exporting with a watermark? I still have to go through every image I export and look at it enlarged as the thumbnail still shows the image. Talk about killing your workflow!

Reply
Rikk Flohr says:
June 16, 2015 at 9:12 am
Dan,

This release does not have the fix for the random white images. We expect it to be in the next release.
Participant
June 12, 2015
Same error. Few random blank exported images with PNG watermark also Develop and Library module (Win7 6.1 (7601) x64, Lr CC 2015.0.1 (1018573)