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FeedbackCommunityMember
Inspiring
December 20, 2016

P: Samsung NX1 videos no longer import

  • December 20, 2016
  • 16 replies
  • 516 views

Videos used to import ok (unless they were recorded without sound, who knows why those didn't import), but as of about 1 month ago none of my videos import, and I get this error, "The movie files contain no video frames."

Here is a link to 2 sample videos I recorded (4k and 1080p, each with different fps to see if that makes a difference for anyone testing this): https://drive.google.com/drive/folders/0By2jdagg930aVUVudHlBT0s5MEE?usp=sharing

Thank you for any insights!

    16 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    December 24, 2016
    Thank you - for now I've gone to Lr 2015.7 and I can import again! I'm happy with this fix for now, but let me know if you find more info (I still can't play the videos, but I can edit capture time/catalog them). Thanks
    Sunil_Bhaskaran
    Sunil_Bhaskaran
    Inspiring
    December 23, 2016
    Thanks, Jason.
    We are looking into this issue. 
    We will let you know if there is an update.

    Thanks,
    Sunil
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 22, 2016
    Hi Sunil, funny thing is I've NEVER been able to play my NX1 videos in Lightroom (I'm kinda just hoping for a fix for it someday) - however, I still have used Lr to catalog everything, including these NX1 videos - Lightroom is perfect for changing the capture time to be accurate, for adding star ratings, etc. But now I can't even import them 😕😕 I'd love to fix both problems, but the import is priority. Hope this makes sense
    Sunil_Bhaskaran
    Sunil_Bhaskaran
    Inspiring
    December 21, 2016
    Jason,
    I tried these files with previous versions of Lightroom too. They throw an error.
    In your catalog, do you have video files imported using the previous Lightroom version?
    Do they play well in Lightroom 6.8?

    Thanks,
    Sunil
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 20, 2016
    • Last successful import I made was November 26th, 2016 (then I didn't take anymore pics/videos til December 8th, 2016).
    • So the "2015.2/2015.3" version (Oct 5, 2015 Lr update) worked fine.
    • Now the December 8, 2016 update "2015.4-2015.8" doesn't import the videos.
    Sunil_Bhaskaran
    Sunil_Bhaskaran
    Inspiring
    December 20, 2016
    Jason,
    Could you please confirm in which version of Lightroom these videos worked fine?

    Thanks,
    Sunil
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