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P: Spinning Cloud sync - 1 image left and won't sync

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I recently set up my Lightroom Classic catalog to sync to Lightroom and monbile apps. I followed the steps to make a "From Lightroom" Collection and synched everything except for one file. Attached is a screenshot of what I'm seeing. Any thoughts? Thanks!

Windows

B

BRET34957036n2cwAuthor

Known Participant

Hi @Aleke . Here is the file: https://we.tl/t-nmegS1ojs6

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Aleke

Community Manager

Hi @BRET34957036n2cw, thank you so much for your patience and sorry for the delay.

The team is still looking into the issue and we will share an update here as soon as we have more information. Really appreciate your understanding.
Alek

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BRET34957036n2cwAuthor

Known Participant

Thanks!
Sent from my iPad

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Aleke

Community Manager

Hi @BRET34957036n2cw, one more thing. Could you generate a diagnostic log for us? You can do this by going to Preferences, then the Lightroom Sync tab, holding the Alt key on Windows or the Opt key on Mac, and clicking the Generate Diagnostic Report button. Thanks so much.
Alek

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*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

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BRET34957036n2cwAuthor

Known Participant

Hmmm, it's now stuck but in 24 images

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Anshul_Saini

Community Manager

Hi @BRET34957036n2cw,

Thanks for the update. A few things you can try that often help when sync gets stuck like this:

• Make sure you’re on the latest Lightroom Classic version (15.1) and test again after updating.

• Sign out of Lightroom Classic (Help > Sign Out), restart the app, then sign back in and allow sync to resume.

• Go to Preferences > Lightroom Sync, then hold Alt to reveal Rebuild Sync Data, and try that option.

• Check the Deleted album on Lightroom Web and in the app, then permanently delete anything there and let sync run again.

Please let us know what you observe after taking these steps so we can explore the next options.

Best,

Anshul Saini

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BRET34957036n2cwAuthor

Known Participant

Hi @Anshul_Saini

I've tried all the above but still have those 24 images syncing. Thanks!

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MassC

Legend

Hey @BRET34957036n2cw

Here to help you get back on track. If you go to https://adobe.ly/3KLfCI7 do you see any sync errors under All Photos? If so, click on that folder. You should be able to see the images that is stuck.

^CM

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BRET34957036n2cwAuthor

Known Participant

Hi @CMass . I don't seem to see any Errors? Attached is a screenshot of the webpage. Thanks!

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